Front Desk Duty Officer Hotel Manager

Job Summary

We are seeking a dynamic and energetic Front Desk Duty Officer Hotel Manager to lead our guest services team and ensure an exceptional experience for all visitors. In this pivotal role, you will oversee daily front desk operations, supervise staff, and coordinate guest interactions with professionalism and enthusiasm. Your leadership will set the tone for a welcoming environment, ensuring smooth check-in/check-out processes, resolving guest inquiries promptly, and maintaining high standards of hospitality. This position offers an exciting opportunity to showcase your supervisory skills while fostering a positive atmosphere that delights our guests and supports our team.

Responsibilities

• Manage all front desk activities, including guest check-in/check-out, reservations, and billing procedures with efficiency and warmth.
• Carry out house keeping duties when required
• Supervise front desk staff, providing guidance, training, and support to ensure outstanding guest service delivery.
• Work with housekeeping, maintenance, and other departments to address guest requests and resolve issues swiftly.
• Oversee guest relations by handling inquiries, complaints, and special requests with professionalism and a positive attitude.
• Ensure compliance with hotel policies, safety regulations, and human resources procedures across the front desk team.
• Maintain accurate records of guest interactions, reservations, and operational logs to support seamless service delivery.
• Lead by example in demonstrating hospitality excellence, fostering teamwork, and promoting a welcoming environment for guests and staff alike.
• other responsibilities assigned by the managements

Requirements

• Proven supervisory experience within the hotel or hospitality industry.
• Strong leadership skills with the ability to motivate and manage diverse teams effectively.
• Multilingual or bilingual abilities are highly desirable to serve a diverse clientele.
• Previous hotel experience is essential; familiarity with front desk operations is preferred.
• Excellent guest service skills with a focus on creating memorable experiences.
• Knowledge of human resources principles related to staff management and training.
• Demonstrated ability to handle guest complaints diplomatically while maintaining professionalism.
• Exceptional communication skills in multiple languages are a plus; fluency in at least two languages is preferred.

Join us in delivering outstanding hospitality experiences! This role offers an engaging environment where your leadership can shine while making every guest feel valued and welcomed. We are committed to supporting your growth in the hospitality industry through ongoing development opportunities and a vibrant team culture dedicated to excellence.

Pay: £25,420.00-£28,000.00 per year

Benefits:

• On-site parking

Application question(s):

• Please list all languages you can speak other than English?

Education:

• GCSE or equivalent (preferred)

Experience:

• Hotel: 3 years (preferred)
• Housekeeping: 1 year (preferred)
• Front desk: 2 years (preferred)

Work Location: In person