Front Desk Executive and billing

JOB DESCRIPTION Billing Executive – IPD, OPD & Front Desk

Location: Gurgaon, Sector 38
Department: Billing / Front Office
Position: Billing Executive – IPD, OPD & Front Desk
Reporting To: Centre Head / Hospital Administrator / Accounts & Finance

Job Summary

We are looking for a responsible and customer-oriented Billing Executive to manage OPD and IPD billing, front desk operations, patient registration, and coordination with patients, doctors, nursing staff, TPA/insurance teams, and accounts.

Key Responsibilities

OPD Billing

• Patient registration and verification of patient details.
• Generate OPD bills for consultations, procedures, investigations, medicines, and other services.
• Handle cash, card, UPI, and other payment collections.
• Issue receipts and maintain accurate billing records.
• Resolve basic billing-related queries.

IPD Billing

• Complete admission billing formalities and verify patient documents.
• Maintain patient billing accounts during hospitalization.
• Post charges for room, nursing, procedures, investigations, medicines, consumables, etc.
• Coordinate with nursing, pharmacy, laboratory, OT, and other departments for accurate charge posting.
• Prepare and verify interim and final discharge bills.
• Coordinate with Accounts/Finance for outstanding payments.

Front Desk

• Handle patient and attendant enquiries professionally.
• Manage registration and appointments.
• Guide patients to the appropriate doctor or department.
• Handle incoming calls and provide relevant information.
• Maintain front desk records and documentation.
• Coordinate with doctors, nursing, billing, diagnostics, and other departments.

TPA / Insurance Coordination

• Collect and verify documents required for TPA/insurance cases.
• Coordinate for cashless approvals and required documentation.
• Follow up on pending approvals and authorization.
• Coordinate with the concerned team during discharge and final settlement.

Cash & Reconciliation

• Maintain daily collection records.
• Reconcile cash, card, UPI, and other payment modes.
• Prepare daily collection reports.
• Ensure proper cash and document handover.
• Immediately report billing discrepancies to the reporting manager.

Required Skills

• Good communication and interpersonal skills.
• Basic computer and MS Office knowledge.
• Knowledge of hospital billing software is preferred.
• Good numerical and calculation skills.
• Attention to detail and accuracy.
• Patient-friendly and professional behaviour.
• Ability to work under pressure and manage multiple tasks.
• Good coordination and teamwork skills.

Qualification

• Graduate preferred.
• Diploma/Certificate in Hospital Administration, Medical Billing, Healthcare Management, or related field will be an advantage.
• Freshers with good communication and computer skills may also be considered.

Experience

• 1–3 years of experience in hospital billing/front desk operations preferred.
• Experience in OPD/IPD billing and TPA/insurance coordination will be an added advantage.

Working Requirements

• Willingness to work in rotational shifts, including weekends/holidays, as per hospital requirements.
• Maintain punctuality, discipline, professional appearance, and patient-friendly behaviour.

Key Performance Indicators

• Accuracy of OPD/IPD billing.
• Timely admission and discharge billing.
• Accurate daily collection and reconciliation.
• Minimum billing errors and discrepancies.
• Timely completion of TPA/insurance documentation.
• Good patient service and coordination.
• Compliance with hospital SOPs and billing procedures.

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

• Provident Fund

Work Location: In person