Front Desk Executive and Receptionist

Roles and Responsibilities :

• Greet guests upon arrival, check-in, and provide exceptional customer service.
• Manage front desk operations, including handling guest requests, resolving issues, and maintaining a clean and organized reception area.
• Develop strong relationships with clients by understanding their needs and preferences to deliver personalized services.
• Maintain accurate records of guest interactions, transactions, and communications.

Job Requirements :

• 0-3 years of experience in fitness & wellness industry or related field (front desk/guest relations).
• Strong communication skills for effective interaction with guests from diverse backgrounds.
• Ability to work independently with minimal supervision while prioritizing tasks efficiently.
• Basic knowledge of sales principles to upsell/cross-sell products/services.