Front Desk Executive And Receptionist

Front Desk Executive:

Roles and Responsibilities:

1. Welcome & Upkeep of Reception Area

Greeting guests and patients as they arrive and checking them in for appointments

Keeping a clean and organized reception area and ensuring that all necessary paperwork and supplies are readily available

2. Patient Co-ordination

• Responding to inquiries with a positive attitude at any given time and through all channels:

Calls, Emails, SMS, WhatsApp, Social Media Platforms etc.

• Scheduling and confirming appointments as per different Doctors availability.
• Getting filled Patient Intake Form by patients & updating in the system
• Maintaining accurate patient records: including medical histories, treatment plans, generating

tasks.

• Handling billing and payment collection including providing & explaining estimates to patients.
• Assisting the Clinic practitioner with administrative tasks as needed such as: following-up with

patients to ensure their recovery, to schedule appointments, reminder for payments through

various channels

• To communicate effectively with internal staff including the dentist, dental assistants, and

hygienists, to ensure that appointments run smoothly and patients receive the care they need.

3. Dental Lab Co-ordination

• Coordinating with different Dental Labs for jobs sending, receiving along with record

updating in the system.

4. Vendor Co-ordination & Material Management

• Vendor coordination for rate, order placement and receiving of materials/ supplies and

further inventory management of these supplies.

5. Administration

• Coordinating with Consultant Doctors for their appointments, making their patient entries

and calculating their remuneration

• Handling Petty Cash and making expense vouchers
• Bill Filling and coordinating with the Accountant

6. Reporting

• Presenting to Dr. Sachin Daily / Weekly / Monthly Reporting

Required Skills and Qualifications:

• Bachelors degree (or equivalent).
• Must have 1.5 to 2 years of experience Front Desk or similar capacity.
• Command over English, Hindi, Marathi Language.
• Good knowledge of computer operations, using Mobile Apps, Microsoft (Word, Excel, Power

Point, OneNote)

• Excellent interpersonal and communication skills both written and verbal.

Timing:

• Shift 1: 08 am – 06 pm
• Shift 2: 10 am – 08 pm