Front Desk Executive And Receptionist

Front Desk Executive Real Estate

Job Description: Front Desk Executive – Real Estate

Job Title: Front Desk Executive
Industry: Real Estate / Property
Department: Administration / Customer Relations
Location: Kharadi, Pune
Experience: 1–6 years
Employment Type: Full-time

Job Summary

We are looking for a professional, friendly, and well-organized Front Desk Executive to manage the reception area and provide excellent customer service to clients, visitors, channel partners, and employees. The ideal candidate should have strong communication and interpersonal skills, a presentable personality, and preferably experience in the real estate or property industry.

Key Responsibilities

• Welcome and greet clients, visitors, property buyers, channel partners, and vendors professionally.
• Handle incoming calls, emails, and general enquiries and direct them to the appropriate department.
• Maintain visitor records and manage front-desk activities efficiently.
• Coordinate appointments, meetings, property visits, and client walk-ins.
• Understand basic project information and provide accurate information to prospective customers.
• Coordinate with the Sales and CRM teams regarding client visits and enquiries.
• Record and maintain details of walk-in customers and enquiries in CRM/Excel.
• Assist the sales team with lead registration and follow-up coordination.
• Handle correspondence, courier management, office documentation, and basic administrative activities.
• Maintain a professional and welcoming reception area.
• Coordinate with housekeeping, security, maintenance, and other support teams when required.
• Follow up on client requirements and ensure enquiries are routed to the appropriate team.
• Prepare basic daily/weekly reports related to visitors, enquiries, and appointments.
• Maintain confidentiality of customer and company information.
• Perform other administrative and front-office duties as assigned by management.

Requirements

• Graduate in any discipline; relevant diploma/certification is an advantage.
• 1–3 years of experience in front office, reception, customer service, hospitality, or real estate.
• Excellent verbal and written communication skills.
• Good knowledge of MS Office, Excel, email, and basic CRM software.
• Pleasant personality with professional grooming and etiquette.
• Strong interpersonal and customer-handling skills.
• Ability to multitask and manage visitors and calls efficiently.
• Good organizational and coordination skills.
• Fluency in English and Hindi; knowledge of the local language is an advantage.
• Ability to work independently as well as coordinate effectively with sales and administration teams.