Front Desk Executive

Front Desk Executive – The MetaDerm Centre

Job Type: Permanent
Location: Adyar, Chennai
Experience: 1–3 years
Qualification: Graduate / Diploma in any discipline preferred
Number of Openings: 1
Joining: Immediate
Work Schedule: Monday to Sunday
Weekly Off: Tuesday
Working Hours: 10:00 AM to 8:00 PM
Interview Mode: In-person

Please share your updated resume with a recent photograph.

About the Role

The MetaDerm Centre of Dermatology-Trichology-Regenerative Aesthetics is looking for a Front Desk Executive to be the first point of contact for our patients.

The role requires a warm, professional and patient-centric approach along with strong coordination and organisational skills. The Front Desk Executive will be responsible for managing patient appointments, front-office operations, calls and messages, patient follow-ups, billing coordination and day-to-day administrative activities while maintaining confidentiality and clinic standards.

Key ResponsibilitiesPatient Handling & Front Office Operations

• Greet patients courteously and manage walk-ins and scheduled appointments.
• Schedule, confirm and reschedule doctor appointments.
• Coordinate appointments based on doctor availability.
• Maintain smooth patient flow and minimise waiting time.
• Handle patient queries and concerns professionally and politely.
• Provide basic patient guidance/counselling as required.

Communication & Coordination

• Handle inbound and outbound calls professionally and promptly.
• Manage WhatsApp messages and emails related to patients and appointments.
• Coordinate effectively between doctors, nursing staff, technicians and patients.
• Follow up with patients regarding appointments, procedures and post-visit communication.
• Be responsible for handling the clinic phone throughout the working period.

Administrative Responsibilities

• Maintain front-desk metrics, appointment logs and daily reports.
• Prepare weekly reports covering:
• New patient enquiries
• Marketing lead data
• Patient retention data
• Ensure the reception area is clean, organised and professionally presented.
• Support tracking of front-office supplies and inventory.
• Coordinate with the Accounts team for daily cash and digital payment reconciliation.
• Maintain accurate patient records, consent forms and other required documentation.

Required Skills & Competencies

• Excellent verbal and interpersonal communication skills.
• Polite, patient-centric and professional attitude.
• Strong organisational and time-management skills.
• Ability to multitask and work effectively in a fast-paced clinical environment.
• Good computer knowledge, including MS Office.
• Familiarity with billing or clinic management software will be useful.
• High level of confidentiality and ethical conduct.
• Strong coordination and follow-up skills.

Eligibility

• 1–3 years of relevant experience as a Front Desk Executive, Receptionist or in a similar role.
• Prior experience in a hospital, clinic or aesthetic centre will be an advantage.
• Graduate or Diploma in any discipline is preferred.
• Candidates who can join immediately are preferred.

Compensation & Benefits

• Maximum CTC: ₹35,000 per month
• Maximum In-hand: ₹30,342 per month
• Fixed salary will be determined based on previous employment, experience and skills.
• Performance/Incentive: Applicable after completion of probation.
• Uniform: Provided.
• PF, ESIC and Professional Tax deductions will be applicable as per eligibility/statutory requirements.
• Accommodation, food and travel support are not provided.

Key Performance Indicators

Success in this role will be measured through:

• Patient satisfaction and overall front-desk experience.
• Accuracy in appointment scheduling and billing coordination.
• Timely handling of calls, WhatsApp messages and patient follow-ups.
• Cleanliness, organisation and professional presentation of the front office.
• Effective patient coordination and smooth front-office operations.

Job Location

The MetaDerm Centre of Dermatology-Trichology-Regenerative Aesthetics
No. 1/5, Besant Avenue Road, Adyar, Chennai
Landmark: Karpagam Gardens / Shree Mithai

Immediate joiners are preferred.

Employment commitment: A 2-year work bond applies to this position. As part of the bond arrangement, original 10th, 12th and UG degree certificates are to be submitted for the bond period.

Interested candidates may apply with their updated resume and recent photograph.

Pay: ₹32,000.00 - ₹35,000.00 per month

Benefits:

• Provident Fund

Work Location: In person