Front Desk Executive

Responsibilities

• Greet customers and determine their needs in a professional manner
• Direct customers to the appropriate personnel and office
• Answer incoming phone calls in a timely and polite manner and transfer calls to the appropriate personnel
• Deal with queries and provide accurate product information to incoming customers
• Maintaining a record of enquiries and follow-up on all outstanding enquiries with respective departments on daily basis
• Handle and resolve customers’ complaints and ensure timely feedback to customers
• Receive, sort and distribute daily mail or deliveries and arrange courier services
• Update calendars and schedule appointments where necessary
• Ensure office front desk area is tidy and equipped with all materials such as pens, forms and brochures
• Perform any other ad-hoc assignment as and when required

Requirements:

• Minimum SPM/STPM/Diploma/Degree or equivalent
• Minimum 1 year experience preferably in call centre/hotel/customer service industry
• Good multi-tasking skills and excellent communication and interpersonal skills
• Pleasant personality and able to interact with people at all levels
• Candidate who can start immediately/ in short notice will have added advantage
• Candidates with work experiences in the hotel industry or possess hospitality background is preferred

Fresh graduates are encouraged to apply.