Front Desk Executive

Designation -Front Desk Executive

Location

Vesu, Surat

Key Responsibilities:

Front Office & Visitor Experience:

• Ensure to greet the visitors, clients, and guests professionally and promptly.
• Inform concerned employees immediately about visitor arrivals.
• Offer basic hospitality to guests whenever required. This desk must maintain hospitality standards, enhance customer experience.

Front Desk Communication & Coordination:

• Receive all incoming calls with proper telephone etiquettes.
• Answer calls politely and professionally.
• Transfer calls to the appropriate department or employee.
• Take complete messages when the concerned person is unavailable.
• Handle general enquiries client queries and provide with best solution.
• Ensure no important calls are missed.

Office Inventory Management:

• Maintain inventory records for Pantry and stationary item.
• Raise purchase requests whenever stock reaches at minimum levels.
• Coordinate with vendors for inventory requirements.
• Ensure availability of day-to-day office supplies.

Reception Area Maintenance:

• Maintain the decorum at the project to provide elite Sangini experience to the client.
• Ensure the reception area remains clean, relaxed, organized, and presentable.

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• Coordinate with housekeeping for cleanliness.
• Ensure newspapers, magazines, brochures, visuals and company profile materials are properly managed.
• Monitor reception décor and display materials as per the company standards.
• Maintain all the emergency contacts at the reception desk.

Coordination with Internal Departments:

• Coordinate with the Administration team for office maintenance.
• Coordinate with Security regarding visitor entries.
• Coordinate with Housekeeping to maintain reception & office standards.
• Coordinate with IT for office IT support.

Grooming & Professional Conduct:

• Maintain a neat, clean, and professional appearance.
• Follow the company's grooming standards.
• Display a pleasant personality and positive attitude.
• Must be aware of company legacy and introduce the company with complete ownership and confidence.
• Maintain confidentiality of company information.
• Demonstrate professionalism in all interactions.
• Be punctual and maintain excellent attendance.

Job Specifications:

• Good communication skills and fluent in English, Hindi and Gujarati.
• Pleasant personality and professional appearance.
• Make entries in excel for visitors and follow-up calls to be done for site visits for projects.
• Strong interpersonal and customer service skills.
• Basic knowledge of MS Office (Word, Excel, Outlook).
• Good organizational and time management skills.
• Ability to multitask and coordinate effectively.

Pay: ₹20,000.00 - ₹35,000.00 per month

Work Location: In person