Front Desk Executive

JOB DESCRIPTION – FRONT DESK EXECUTIVE

Company

SPA

Location

Dehradun

Department

Operations / Front Office

Position

Front Desk Executive

Reporting To

Spa Manager / Outlet Manager

Job Summary

We are looking for a well-groomed, confident and customer-focused Front Desk Executive to manage the day-to-day reception operations at Spa, Dehradun. The role will be responsible for guest handling, appointment management, billing, sales, customer follow-up and coordination with therapists to ensure a smooth and premium guest experience.

Key Responsibilities

• Welcome and greet guests warmly and professionally.

• Understand guest requirements and explain spa services, therapies, packages, pricing and offers.

• Manage walk-ins, telephone bookings, WhatsApp enquiries and appointments.

• Maintain the daily appointment schedule and coordinate therapist availability.

• Confirm appointments and follow up with guests to reduce cancellations and no-shows.

• Handle guest feedback and complaints professionally and escalate issues when required.

• Promote services, packages, memberships, vouchers and promotional offers.

• Achieve assigned monthly sales and revenue targets through upselling and cross-selling.

• Follow up with existing and potential customers to generate repeat visits.

• Prepare bills accurately and handle cash, UPI, card and other approved payment methods.

• Maintain daily sales, payment and cash reconciliation records.

• Coordinate with therapists regarding appointments, timings and special guest requests.

• Maintain accurate guest records, booking history and front-desk reports.

• Handle incoming calls and WhatsApp messages professionally.

• Ensure the reception and waiting area remain clean, organized and presentable.

• Maintain confidentiality of guest and company information.

• Follow all company SOPs, grooming standards, cash-handling procedures and service policies.

Qualifications & Experience

• Minimum 12th pass; graduate preferred.

• 1–3 years of experience in front desk, spa, salon, hotel, hospitality or customer service preferred.

• Freshers with excellent communication and customer-handling skills may also be considered.

• Good communication skills in Hindi and English.

• Pleasant personality and professional grooming.

• Basic computer knowledge and ability to operate billing/POS systems.

• Comfortable handling WhatsApp and phone enquiries.

Key Skills

Customer Service • Communication • Sales • Grooming • Team Coordination • Cash Handling • Problem Solving • Attention to Detail • Professionalism

Performance Parameters / KPIs

• Monthly sales and revenue achievement.

• Conversion of enquiries into bookings.

• Repeat customer bookings and customer retention.

• Upselling and cross-selling performance.

• Appointment and billing accuracy.

• Customer feedback and satisfaction.

• Attendance, punctuality and grooming.

• Accuracy and timely submission of front-desk records and reports.

Ideal Candidate

A confident and well-presented individual who can handle customers independently, communicate effectively, generate sales and maintain the premium image of Spa.

Pay: ₹12,000.00 - ₹22,000.00 per month

Work Location: In person