Front Desk Executive

Front Desk Executive – Women's Hospital

Location: Ahmedabad, Gujarat
Job Type: Full-time | Permanent
Experience: 1–3 years
Salary: ₹18,000 – ₹25,000 per month
Salary will be offered as per experience and interview performance.
Industry: Healthcare / Hospital

Job Overview

A reputed Women's Hospital in Ahmedabad is looking for a professional, courteous and patient-focused Front Desk Executive to join its hospital team.

The ideal candidate should have 1–3 years of experience in front office, reception, customer service or a healthcare/hospital environment. The candidate will be responsible for managing the reception desk, assisting patients and visitors, handling appointments and coordinating with various hospital departments.

Key Responsibilities

• Manage the hospital front desk and reception area professionally.
• Greet and assist patients, attendants and visitors in a courteous manner.
• Handle patient registration and provide necessary information regarding hospital services.
• Schedule and manage patient appointments and coordinate with doctors and departments.
• Answer and manage incoming telephone calls and enquiries.
• Guide patients and attendants to the appropriate department, doctor or service.
• Maintain accurate patient registration and appointment records.
• Assist with OPD registration, consultation coordination and related front-office activities.
• Coordinate with billing, nursing, laboratory, radiology and other hospital departments.
• Provide information regarding consultation timings, services and hospital procedures.
• Handle patient and visitor queries professionally and escalate complaints when required.
• Maintain confidentiality of patient information and hospital records.
• Manage basic documentation, forms and front-desk records.
• Assist with billing/payment coordination when required.
• Ensure the reception area is organised, clean and welcoming.
• Maintain proper handover and communication between shifts.
• Follow hospital policies, procedures and patient-service standards.

Qualifications & Requirements

• Graduate / Bachelor's degree in any discipline.
• 1–3 years of experience in front office, reception, customer service or a similar role.
• Previous experience in a hospital, clinic, healthcare or diagnostic centre will be preferred.
• Excellent verbal communication and interpersonal skills.
• Pleasant, professional and patient-friendly personality.
• Good knowledge of MS Office / basic computer applications.
• Ability to handle multiple tasks in a busy hospital environment.
• Good organisational and time-management skills.
• Ability to communicate effectively with patients, attendants, doctors and hospital staff.
• Strong attention to detail and documentation skills.
• Ability to remain calm and professional while handling patient queries or complaints.
• Willingness to work rotational shifts, including weekends/holidays as per hospital requirements.

Preferred Skills

Candidates with experience in:

• Hospital / healthcare front office
• Patient registration
• Appointment scheduling
• OPD coordination
• Hospital Management Information System (HMIS/HIS)
• Patient relationship management
• Billing coordination
• Reception and telephone handling will be preferred.

What We Offer

• ₹18,000 – ₹25,000 per month
• Salary will be offered as per experience and interview performance.
• Opportunity to work with a reputed Women's Hospital in Ahmedabad.
• Professional and supportive working environment.
• Opportunity for learning and career growth.

Pay: ₹18,000.00 - ₹25,000.00 per month

Work Location: In person