Front Desk Executive

Job Title: Front Desk Executive

Location: Gurugram, India

Employment Type: Full-Time

Department: Facility Operations

About Us

The Knowledge Center, Gurgaon is a state-of-the-art material experience and innovation hub designed to empower professionals in the architecture, design, and construction industry. We provide a dynamic platform that seamlessly integrates physical libraries with intelligent digital systems, enabling architects, designers, and builders to discover, evaluate, and source building materials with ease.

Role Overview

We are seeking a Front Desk Executive to manage member interactions, appointments, and front-office operations with professionalism and efficiency. The role involves handling membership-related assistance, scheduling appointments, maintaining accurate system entries, and ensuring a smooth check-in and registration process for all visitors and members.

Key Responsibilities

• Welcome and assist members, visitors, and guests with a warm and professional approach.
• Handle membership-related queries, renewals, and documentation.
• Manage appointment scheduling, system entries, and database updates accurately.
• Oversee check-ins, registrations, and visitor access coordination.
• Address member issues and direct them to appropriate departments for resolution.
• Maintain front desk records, logs, and reports as per standard procedures.
• Coordinate with concierge and facility teams to ensure seamless member experience.
• Uphold organizational service standards, appearance, and communication protocols.
• Maintain reception area cleanliness and upkeep.
• Handle internal and external calls professionally within 3 rings.
• Route calls and messages to the appropriate person/department.
• Maintain and regularly update extension and vendor lists.
• Greet and assist visitors, clients, and customers courteously.
• Notify hosts of visitor arrivals and maintain the visitor register.
• Manage meeting, conference, training room, and guest house bookings.
• Maintain room calendars, VC tracker, and no-show reports.
• Coordinate guest transportation, presentations, and event requirements.
• Prepare and maintain daily front desk reports.
• Provide backup support to the Helpdesk when required.

Requirement

• Experience: 2–4 years in front office, hospitality, or customer service roles.
• Education: Graduate or Diploma in Hospitality Management or related field.
• Industry Preference: Hospitality, corporate offices, or facility management environments.
• Proficiency in MS Office and visitor or appointment management systems.
• Excellent communication and interpersonal skills.

Skills & Competencies:

• Strong customer service orientation and attention to detail.
• Professional appearance and courteous demeanor.
• Ability to multitask and manage multiple appointments efficiently.
• Reliable, organized, and proactive in handling front-office responsibilities.
• Team player with a positive attitude and commitment to service excellence.

Pay: ₹15,156.95 - ₹26,854.77 per month

Work Location: In person