Front Desk Executive

Job Title: Front Desk Executive / Billing Executive

Department: Front Desk / Billing

1 Job summary

We are looking for a professional and friendly Front Desk Receptionist to manage

our front desk on a daily basis and perform a variety of administrative and clerical

tasks. As the first point of contact for our organization, the ideal candidate will be

welcoming, organized, and capable of managing multiple responsibilities in a fast-

paced environment.

The Hospital Billing Executive is responsible for managing and processing accurate

billing for outpatient, inpatient, and emergency services. The role includes preparing

patient bills, handling insurance and TPA claims, reconciling payments, and

ensuring proper documentation and compliance with hospital billing procedures.

2 Key Responsibilities

Welcome and assist all incoming patients and visitors promptly and courteously,

providing information or directing them to appropriate departments.

Ensure patient intake forms are completed accurately and assist patients who need

help with paperwork.

Collect co-pays, process payments, and issue receipts, balancing cash drawers and

reporting discrepancies when necessary.

Monitor patient flow in the waiting area and communicate delays or changes to both

patients and clinical staff.

Coordinate transportation services or assist with patient mobility needs when

required.

Prepare and organize daily appointment schedules and maintain logs of patient visits

and cancellations.

Support patient discharge processes, including follow-up appointment scheduling

and information distribution.

Respond to emergency situations calmly, following hospital protocols to alert the

appropriate personnel.

Update electronic medical records (EMRs) with accurate and timely information.

Handle patient complaints or concerns professionally, escalating issues to

supervisors as needed.

Liaise with insurance providers for eligibility verification and authorizations.

Ensure cleanliness and organization of the front desk and waiting area, arranging

reading materials, sanitizing surfaces, etc.

Coordinate with interpreters or translation services when necessary.

Assist in preparing administrative reports, memos, or correspondence as needed by

hospital administration.

Attend departmental meetings and training sessions to stay updated on procedures,

systems, and hospital policies.

The front desk must ensure that a feedback or review form is collected from each

patient, whether IPD or OPD, before they leave the facility.

Prepare and issue accurate patient bills for outpatient (OPD), inpatient (IPD),

diagnostics, pharmacy, and emergency services.

Verify patient details, admission records, treatment charts, and doctors’ notes before

finalizing bills.

Coordinate with medical and nursing staff to ensure all services and charges are

included in the bill.

Process insurance and Third Party Administrator (TPA) claims, and follow up for

approvals, rejections, and reimbursements.

Ensure correct application of hospital tariff codes, packages, and service charges.

Collect payments through cash, card, UPI, cheque, or online methods and provide

receipts.

Generate daily billing reports and submit them to the finance/accounts department.

Resolve billing queries or discrepancies raised by patients or their attendants

courteously and promptly.

Ensure proper documentation of all bills, receipts, and insurance forms for auditing

and compliance.

Handle discharge billing process by coordinating with doctors, nurses, and the ward

to prepare final bills.

Ensure timely deposit of collections and reconciliation with the cashier/reception

desk.

Maintain confidentiality of patient financial records and ensure compliance with hospital billing policies

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person