Front Desk Executive

The Front Desk Officer serves as the first point of contact for patients at Hepzibah Eye Care. This role is responsible for providing excellent customer service, managing appointments, handling patient records, and ensuring smooth front office operations in a professional and welcoming manner.

Key Responsibilities

• Greet and welcome patients and visitors in a warm and professional manner.
• Schedule, confirm, and reschedule patient appointments efficiently.
• Register new patients and update existing patient records accurately.
• Answer phone calls, emails, and inquiries promptly and professionally.
• Verify patient information, insurance details, and payment methods.
• Process billing, payments, and issue receipts.
• Maintain confidentiality of patient information in compliance with clinic policies.
• Coordinate patient flow with optometrists and clinical staff.
• Maintain a clean, organized, and presentable reception area.
• Manage filing systems and ensure accurate documentation.
• Assist with basic administrative duties as assigned.

Required Qualifications

• Minimum of SSCE/OND/HND/Bachelor’s degree in any related field.
• Previous experience in a front desk, receptionist, or customer service role (healthcare experience is an advantage).
• Strong communication and interpersonal skills.
• Proficiency in basic computer applications (MS Office, scheduling software).
• Good organizational and multitasking abilities.
• Professional appearance and positive attitude.

Key Skills & Competencies

• Excellent customer service skills
• Attention to detail
• Strong organizational skills
• Ability to work under pressure
• Confidentiality and professionalism
• Team player with good problem-solving skills

Working Conditions

• Full-time position
• May require weekend or extended hours depending on clinic schedule
• Fast-paced healthcare environment

Job Type: Full-time

Pay: ₦120,000.00 - ₦150,000.00 per month

Application Question(s):

• Have you worked in an eye care, clinic or any related organization before?

Experience:

• Front Desk Officer: 1 year (Required)

Work Location: In person