Front Desk Executive

Tele Caller:

1. Front Office Executive Roles also has been applied

2. Lead Follow-Up:

• Each Lead has to follow up at least 5 times
• Types of leads:
• Digital Marketing
• Walkin
• Tele Calling
• Unjoined Clients

3. Lead Generation & Prospecting:

• Initiate outbound calls to potential clients or customers from a database, lead lists, or generated referrals.
• Qualify leads by understanding their needs, interests, and eligibility for services or products.

4. Handling Inbound Calls:

• Answer incoming calls from clients, customers, or leads, providing them with the necessary information about services or products.
• Resolve client queries and provide assistance as needed.

5. Appointment Setting:

• Schedule consultations/appointments for clients based on their availability and the availability of the clinic’s professionals.
• Confirm appointments in advance to reduce no-shows.

6. Product/Service Promotion:

• Promote and inform clients about current offers, new services, or products.
• Create interest in services offered by effectively communicating benefits to clients or customers.

7. Follow-Ups:

• Follow up with clients who have shown interest but haven’t booked consultations or services.
• Reconnect with previous clients to offer additional services or get feedback.

8. Maintaining Call Records:

• Keep accurate and up-to-date records of calls made, appointments booked, feedback provided, and any other relevant data in the CRM or database.
• Document the outcome of each call and update the system accordingly.

9. Updating CRM:

• Input and maintain client or lead information in CRM systems.
• Track leads and clients to ensure they are properly followed up.

10. Achieving Targets:

• Per Day at least 50 to 75 calls has to be done.
• Work towards achieving set targets related to appointments, sales, or other performance metrics.
• Monitor progress regularly and adjust approaches as needed to meet goals.

11. Reporting:

• Prepare daily or weekly reports on call activity, client feedback, and results.
• Provide feedback to the management regarding client responses, challenges, or improvement areas.

Pay: ₹10,000.00 - ₹27,000.00 per month

Benefits:

• Provident Fund

Work Location: In person