Front Desk Executive

Purpose of the Job:

Assisting Customer Inquiries by receiving incoming telephone calls and making Outbound Calls to help Sales Team to convert prospect Customer for Site Visit, as well as maintaining an accurate record of all calls made and received.

Roles and Responsibilities:

A. Coordination with Customers, Site sales

1. Take inbound, outbound, and blended calls, answer questions, and document activities in the Call Log Sheets.

2. Answering all incoming inquiries with as little delay as possible

3. Providing all relevant information to the Calls either over the phone, email, or Whats App.

4. Convincing the leads to visit the site

5. Inform the Site Sales Team, the name of the customer and his time for visiting the site.

6. Helping the customer to reach the site

7. Arranging cabs for customers if required and coordinating with them till they visit the site.

8. Attending walk-in customers at head office to provide details of any project as per requirement.

9. Educating customers by explaining our USPs and convincing them.

10. Attending property events or exhibitions and helping customers with requirements.

11. Inform customers about current payment offers at our sites.

12. Provide information about our upcoming projects.

13. Connecting new channel partners who call up by providing the concerned person's number along with relevant project information.

14. Go the “extra mile” to meet sales quota and facilitate future sales

15. Communicate any problems, concerns or questions to supervisory staff.

16. Refer customer complaints to supervisor for quality control.

17. Communicate respectfully and politely with potential customers at all times

Job Type: Full-time

Pay: ₹8,000.00 - ₹12,000.00 per month

Benefits:

• Paid time off
• Provident Fund

Education:

• Diploma (Preferred)

Experience:

• total work: 1 year (Preferred)

Language:

• English (Preferred)
• Hindi (Preferred)

Work Location: In person