Front Desk Executive

Job highlights

• Previous experience in customer service or front desk management preferred.

Roles and Responsibilities

Front Desk Management

• Greet members, guests, and visitors with a warm and welcoming attitude.
• Handle inquiries and provide information about WeWork services and amenities.
• Manage incoming calls and direct them to the appropriate person or department.

Community Bar Operations

• Oversee the Community bar, ensuring it is well-stocked and organized.
• Assist members with coffee and beverage services, maintaining a clean and inviting space.
• Foster a social and collaborative atmosphere at the Community bar.

Keycard Activation and Access Control

• Activate keycards for new members and ensure proper access control.
• Troubleshoot and address any keycard-related issues promptly.
• Collaborate with the technology team to manage digital products check-in.

Check-in and Guest Management

• Manage the check-in process for members and guests.
• Ensure accurate recording of guest information and purpose of visit.
• Coordinate with the security team to monitor and authorize entry of visitors.

Digital Product Support

• Assist members with the use of digital products, including mobile apps and workspace technology.
• Provide basic troubleshooting for common technical issues.
• Collaborate with the IT support team for more complex technical problems.

Administrative Tasks

• Perform general administrative duties, including mail and package handling.
• Maintain a tidy and organized front desk area.
• Assist with scheduling and coordination of events or meetings within the workspace.

Member Engagement

• Build positive relationships with members, fostering a sense of community.
• Actively listen to member feedback and address concerns or suggestions.
• Promote and participate in community events and activities.

Qualifications

• Previous experience in customer service or front desk management preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask and handle various responsibilities simultaneously.
• Tech-savvy with a basic understanding of digital products.
• Positive attitude and a passion for creating a vibrant and collaborative community

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.