Front Desk Executive

• KEY RESPONSIBILITIES

The responsibility of the Front Office Executive would include, but are not limited to -

Administrative Responsibilities:

Reception & Visitor Management

Greet visitors, parents, and guests courteously and direct them appropriately.

Maintain a visitor logbook and ensure security protocols are followed.

Manage the reception area to ensure it is tidy, welcoming, and professional.

Communication & Coordination

Handle incoming calls, emails, and inquiries, ensuring timely responses. Route calls/messages to the departments concerned or individuals.

Serve as a communication link between parents, students, and school departments.

Administrative Support

Assist in scheduling appointments, meetings, and events.

Support admissions/administration with documentation and data entry when required.

Manage incoming and outgoing mail, couriers, and official correspondence.

Record Management

Maintain accurate records of parent queries, complaints, and follow- ups.

Support in maintaining student/parent databases and front office registers.

Generate daily/weekly reports of visitor and communication activities.

Event & Hospitality Support

Assist in coordinating school events, meetings, and parent interactions.

Arrange refreshments, logistics, and materials for visitors/meetings as required.

Support dignitary visits and ensure

Community Engagement Responsibilities:

Serve as the school’s first representative for parents, visitors, and community members.

Maintain transparent and courteous communication between parents, students, and the school administration.

Support in organizing community and school engagement programs, events, and open houses.

Ensure parent queries, feedback, and concerns are documented and directed to the concerned authorities promptly.

Represent the school’s ethos through professionalism, empathy, and effective service delivery

• QUALIFICATIONS / REQUIREMENTS

Bachelor’s degree/diploma in Administration, Hospitality, or related field.

2–4 years of experience in front office/reception roles (school, hospitality, or corporate sector preferred).

Proficiency in MS Office (Word, Excel, Outlook) and basic knowledge of ERP/CRM systems.

Fluency in English and local language (spoken and written) is essential.

Pay: ₹20,000.00 - ₹45,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person