Front Desk Executive

Front Desk Executive

Industry: Real Estate

Department: Administration / Front Office

Location: Tejgaon, Dhaka (candidates living nearby preferred)

Employment Type: Full-time

Salary: BDT 20,000 – 25,000 per month (negotiable based on experience and skills)

Position Summary

The Front Desk Executive is the first point of contact for clients, visitors, and partners, and plays a key role in creating a professional, welcoming impression of the company. The role involves receiving and guiding visitors, handling calls and inquiries about properties and projects, managing appointments, and providing day-to-day administrative support to the sales and management teams.

Key Responsibilities

Reception and Client Handling

• Greet and welcome clients, visitors, and guests in a polite, professional manner.
• Understand visitor needs and direct them to the relevant department or team member.
• Maintain a clean, organized, and presentable reception area.
• Offer refreshments and basic hospitality to visitors when required.

Calls and Inquiries

• Answer, screen, and route incoming calls and emails promptly.
• Provide basic information about the company's projects, services, and office hours.
• Record client inquiries and pass them to the sales or customer service team for follow-up.
• Take messages accurately and ensure they are delivered on time.

Appointments and Coordination

• Schedule and confirm client meetings, site visits, and appointments with the sales team.
• Maintain the visitor log, appointment calendar, and meeting room bookings.
• Coordinate with sales, accounts, and management on client visits and requirements.

Administrative Support

• Maintain files, documents, and records, both physical and digital.
• Handle incoming and outgoing mail, couriers, and deliveries, and keep a record of them.
• Prepare basic documents, letters, and reports using MS Office.
• Track office supplies and stationery and raise requisitions when stock is low.
• Assist with CRM or lead database updates and basic data entry.

Professional Standards

• Maintain confidentiality of client and company information.
• Follow the company dress code and grooming standards at all times.
• Support the admin team in any other office tasks assigned by management.

Qualifications and Experience

• Bachelor's degree or equivalent in any discipline (preferably Business or Management).
• 1 – 3+ years of experience in a front desk, reception, or customer service role; experience in real estate is preferred.
• Proficiency in MS Office (Word, Excel, Outlook) and basic computer skills.
• Fluent spoken and written Bangla and good command of English.

Skills and Competencies

• Excellent communication and interpersonal skills
• Polished, professional, and pleasant personality
• Good telephone etiquette and listening skills
• Customer-focused attitude and problem-solving ability
• Time management and ability to multitask
• Attention to detail and good record keeping
• Positive attitude, reliability, and a team-player mindset

Candidate Preferences

• Candidates living near Tejgaon, Dhaka are preferred.
• Height: 5'3" or above.
• Uniform: Formal pant and shirt (as per company dress code).

Working Conditions

• Office-based role at the front desk in Tejgaon, Dhaka
• Standard office hours, with occasional extended hours when events or client visits require
• Regular interaction with clients, visitors, and internal teams

Compensation

• Monthly salary: BDT 20,000 – 25,000 (negotiable)
• Additional benefits as per company policy

How to Apply:

Interested candidates are requested to send their updated CV to [email protected]