Front Desk Executive

Role Overview

The Front Desk Executive is responsible for ensuring a positive and seamless experience for guests/customers by managing interactions, addressing concerns, and building long-term relationships to enhance satisfaction and loyalty.

Key Responsibilities1. Guest Interaction & Experience

• Welcome guests/customers and ensure a warm, professional first impression
• Understand guest needs and provide appropriate assistance
• Ensure a high level of customer satisfaction at all touchpoints

2. Relationship Management

• Build and maintain strong relationships with guests
• Handle guest queries, complaints, and feedback effectively
• Follow up with guests to ensure issue resolution and satisfaction

3. Coordination & Support

• Coordinate with internal teams (operations, housekeeping, sales, CRM)
• Ensure timely delivery of services and commitments made to guests
• Support customer onboarding and service processes

4. Complaint Handling & Escalation

• Address and resolve guest complaints promptly and professionally
• Escalate critical issues to management when required
• Maintain records of complaints and resolutions

5. Customer Feedback & Reporting

• Collect and analyze guest feedback for service improvement
• Maintain guest databases and interaction records
• Prepare reports on customer satisfaction and service quality

6. Administrative Support

• Maintain documentation related to guest interactions
• Assist in front desk or customer service operations if required

Key Skills & Competencies

• Excellent communication and interpersonal skills
• Strong customer service orientation
• Problem-solving and conflict resolution skills
• Patience, empathy, and a positive attitude
• Ability to multitask and handle pressure

Qualifications & Experience

• Bachelor’s degree in any discipline (Hospitality preferred)
• 1–5 years of experience in customer service / guest relations
• Experience in hospitality, real estate, or service industry preferred

Preferred Attributes

• Well-groomed and presentable personality
• Strong coordination and follow-up skills
• Familiarity with CRM tools and customer handling processes

Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Provident Fund

Work Location: In person