Front Desk Executive

We are looking for a friendly, responsible, and customer-oriented Front Desk Executive to manage the daily front desk operations of our co-working space and podcast studio.

As the first point of contact for our customers, you will be responsible for providing excellent customer service, managing bookings, assisting visitors, and ensuring smooth day-to-day operations.

Key Responsibilities

Front Desk & Customer Service

• Welcome and assist customers, members, and visitors in a professional and friendly manner.
• Manage customer check-ins, registrations, bookings, and payment enquiries.
• Respond to enquiries via WhatsApp, phone, email, and social media.
• Provide information about our services, pricing, and membership packages.
• Conduct tours of the premises for potential customers.

Daily Operations

• Ensure the reception area, co-working space, and common areas are clean, organised, and presentable.
• Assist with opening and closing procedures during assigned shifts.
• Monitor daily bookings, space usage, and customer activities.
• Report maintenance issues, equipment faults, or operational concerns to management.
• Maintain basic records of bookings, transactions, and daily operations.

Administrative & Marketing Support

• Assist with basic administrative tasks and daily operational reports.
• Support social media updates, content creation, and promotional activities.
• Perform other reasonable duties assigned by management.

Requirements

• Good communication and interpersonal skills.
• Friendly, presentable, punctual, and responsible.
• Basic computer skills and familiarity with online booking systems.
• Able to work independently and handle customer enquiries professionally.
• Willingness to learn and adapt to a dynamic working environment.
• Previous experience in customer service, reception, or hospitality is an advantage.
• Students and fresh graduates are encouraged to apply.

What We Offer

• Flexible, shift-based working arrangements.
• Friendly and creative working environment.
• Hands-on experience in customer service, business operations, and studio management.
• Opportunities to develop administrative, communication, and customer engagement skills.

Pay: From RM2,500.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Work Location: In person