Front Desk Executive

LUMA FERTILITY

We're Hiring — Front Desk Executive

Location: Bandra, Mumbai

Organization: Luma Fertility

Employment Type: Full-time

Email: [email protected]

Experience Required: 2–3 years (hospitality experience)

About Us

Luma Fertility is a next-generation fertility company founded by second-time entrepreneur Neha Motwani and backed by Peak XV Partners. We are redefining fertility care through science, compassion, and clinical excellence, combining cutting-edge reproductive medicine with deeply personalized patient support. Our mission is to make fertility care more transparent, data-driven, and emotionally supportive. You can explore more about us at www.lumafertility.com

About the Role

As a Front Desk Executive at Luma Fertility, you will be the first point of contact for our patients, providing excellent customer service and administrative support. You will handle appointment scheduling, manage patient inquiries, and assist in creating a welcoming clinic environment.

Key Responsibilities

• Greet and assist patients with warmth and professionalism
• Manage front desk operations, including answering calls, emails, and handling inquiries
• Schedule and confirm patient appointments, coordinating with doctors and staff
• Maintain patient records and ensure confidentiality
• Assist with billing, payments, and insurance-related queries
• Ensure the reception area is tidy, organized, and welcoming
• Coordinate with the clinical and administrative teams to ensure smooth workflow
• Provide basic information about clinic services and policies to patients
• Handle any patient concerns with empathy and escalate issues when necessary

Qualifications & Skills

• Bachelor's degree in any field; healthcare, hospitality or hotel management background is a plus
• 2–3 years of front desk, guest relations, or hospitality experience (hotels, hospitals, clinics, or similar customer-facing setups)
• Excellent communication and interpersonal skills, with a warm and professional demeanor
• Well organized, detail-oriented, and comfortable multitasking in a fast-paced environment
• Basic proficiency with scheduling tools, MS Office, and comfort learning new software
• Passion for making a positive impact in the women's health space is a plus

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

• Provident Fund

Application Question(s):

• Do you have at least 2 years of front desk, guest relations, or hospitality experience?
• Have you worked in a hospital, clinic, hotel, or other customer-facing setup before?
• Are you comfortable with rotational/full-time shifts, in-person at our Bandra clinic?
• What is your current or most recent monthly salary?
• Are you comfortable commuting to Bandra, Mumbai daily?
• What is your notice period / earliest available start date?

Work Location: In person