Front Desk Executive ? Reception & Client Coordination

Job Summary

We're looking for a polished, organized Front Desk Executive to be the first point of contact for every visitor, client, and caller at our Gurugram office. You'll manage the reception area, handle incoming calls and inquiries, coordinate with internal teams, and ensure a professional first impression for everyone who walks through our door.

This role is ideal for someone who is well-spoken, detail-oriented, and comfortable multitasking in a fast-paced environment. You'll also support basic admin operations - dispatch coordination, courier management, and visitor logging.

Key Responsibilities

• Greet and welcome visitors, clients, and delivery personnel. Maintain a professional and organized reception area.
• Answer and route incoming phone calls promptly. Handle initial client inquiries about products, pricing, and demo requests - escalate to the sales team as needed.
• Manage the visitor log - record names, purpose of visit, and host details. Issue visitor badges where required.
• Coordinate meeting room bookings, client visit schedules, and demo appointments with the sales and technical teams.
• Handle incoming and outgoing couriers, parcels, and document dispatches. Maintain dispatch records.
• Assist with basic administrative tasks - data entry, filing, maintaining office supply inventory, and vendor coordination.
• Support HR with attendance and leave record maintenance, onboarding documentation for new hires, and ID card issuance.
• Manage incoming emails to the general mailbox - acknowledge, categorize, and forward to the appropriate team.
• Maintain a neat, updated noticeboard and ensure common areas are presentable for client visits.

Required Qualifications

• Graduate in any discipline (BBA, B.Com, BA, BSc, or equivalent).
• Excellent verbal communication in English and Hindi - clear, professional phone manner.
• Proficient with MS Office (Word, Excel, Outlook) and comfortable with basic computer operations.
• Pleasant and professional demeanor - well-groomed, approachable, and calm under pressure.
• Strong organizational skills - ability to manage multiple tasks, calls, and visitors simultaneously.
• Punctual and reliable - this role requires consistent presence during office hours.

Preferred (Nice-to-Have)

• Prior experience in a front desk, reception, or customer-facing admin role.
• Familiarity with CRM tools or ticketing systems.
• Knowledge of basic office equipment - printers, scanners, EPABX phone systems.
• Ability to converse in additional languages (Punjabi, Marwari, or any regional language) is a plus for handling pan-India clients.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.