Front Desk - Front Desk Agent

Our company remains guided by its experience and ability to create long-term value in strategically focused markets. We continue to attract the best talent in the industry and remain focused on growing our organization with talented professionals along with our assets. Westminster is stronger than ever, and we stand poised for continued growth with our valued partners. Our mission is to go above and beyond to build thriving communities and exceptional experiences for our residents, guests, tenants, and teams. Our values represent what we strive to achieve every day. Every decision we have to make is guided by the "4 Be's". Be best in class. Be Solution-Oriented. Be Accountable. Be caring.

The Front Desk Agent organizes, confirms, processes, and conducts all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secures payment, verifies and adjusts billing, activates and distributes room keys, processes guest requests, and relays messages, welcoming and acknowledging guests per company standards.

ESSENTIAL FUNCTIONS

Frequency key: Rarely (< 1%) · Occasionally (1–33%) · Frequently (34–65%) · Constantly (66–100%).

• Constantly. Answer guest questions and offer information and assistance; answer telephones.
• Constantly. Check guests in and out; communicate with other departments to fulfill guest needs.
• Constantly. Maintain work area neat and organized; maintain keys in secure area.
• Constantly. Report all unsafe conditions immediately.
• Constantly. Update information in computer systems as needed (e.g., post charges).
• Frequently. Complete other duties as assigned by supervisor, including cross training.
• Occasionally. Attend all mandatory meetings; follow checklist for required duties and timelines.
• Occasionally. Process personal and traveler's checks, handle safe deposit boxes.
• Occasionally. Read, pass on log, and communicate with previous shift.

Occasionally. Run reports (high balance, cash basis, etc.).

We're an equal opportunity at will employer, an equal housing provider, and we do not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.