Front Desk / Guest Relations

Schedule: Full- or Part-Time

GENERAL SUMMARY AND PURPOSE:

Senara Health and Spa is a multi-disciplinary health center offering conventional and complementary medicine, chiropractic, acupuncture, physical therapy, anti-aging treatments, and a full-service medical & day spa.

The Front Desk / Guest Relations staff serves Senara Health & Spa Guests by coordinating and communicating the appointment schedule, directing guests to appointments, collecting monies, entering charges, and assisting the Director of Operations. Our Guest Relations staff are the “face” of Senara. We are seeking a Guest Relations professional who can wow our guests with exceptional customer service with the ability to multitask efficiently and thrive in a fast-paced environment.

Training and benefit options provided.

Senara offers paid, on-the-job training to all employees to learn our services and astonish our guests.

JOB RESPONSIBILITIES:

• Helps customers by scheduling appointments, providing information; answering questions; obtaining merchandise requested; completing payment transactions; reviewing treatment and payment plans
• Answers phones and schedules guests for both medical and spa appointments.
• Delivers exceptional service to all guests.
• Demonstrates a thorough understanding of Senara’s wide range of service and product offerings.
• Promotes sales by demonstrating merchandise and products to customers.
• Maintains a safe and clean office environment by completing daily maintenance tasks throughout the space.
• Contributes to team effort by accomplishing related results as needed.
• Attend monthly and weekly training sessions as requested.
• Assists the Director of Operations and other staff as needed in ongoing projects and services.

REQUIREMENTS:

• Previous Customer Service & Supervisor experience required (at least 1 year preferred)
• Proficiency with computers and software programs
• Previous experience in a chiropractic office, med spa, and/or medical facility is a plus
• Strong communication and interpersonal skills
• Experience with Product Sales
• Ability to work in a fast-paced environment
• Must be able to multi-task efficiently