Front Desk / Helpdesk

KEY RESPONSIBILITIES:

·       To receive, communicate and check-in guests in correspondence with company policy.

·       Take care of special wishes / requests of guests and pass onto the appropriate personnel.

·       Check out leaving guests, make up bills and handle payments in correspondence with company procedures.

·       To manage and make appropriate records to ensure guest requirements are satisfied.

·       Liaise with other functions (e.g. housekeeping) regarding guest requirements (e.g. late / early check-in, newspapers, fruit etc.)

·       Ensure all Guest Information is displayed is accurate, up to date and meets customer requirements.

·       Professional management of any complaints in accordance with company procedures.