Front Desk Host

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

Front Office associates are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires. You'll be the face of Hyatt as a Front Office Associate. If you have worked at other Hotels as a front desk clerk or you have an interest in hotel clerk jobs, we'd love to hear from you!

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Qualifications

JOB SCOPE:
Responsible for registering guests and assigning rooms. Provides general information, directions, and assistance with any routine problems concerning reservations, room changes, etc. Other duties as required.

JOB FUNCTIONS:
Guest Services

Greets all guest at the front desk.

Registers guests.

Answers all calls at Front Desk when necessary.

Advises guest of room type and rates and confirms length of stay.

Understands newyorksmart standards operating procedures and applies them on a daily basis.

Upon check in, calls and introduces Bell Door Attendant to guest.

Introduces V2’s and V3’s to Managers on Duty.

Programs room keys (card access).

Assists with other tasks when necessary

Problem Solving

Responds by phone and/ or in person to routine guest inquiries and problems.

Information collector

Enters registration information into Opera.

Checks bulletin board, posted memos, notes and receives briefing sheets from Supervisor on a daily basis.

Receives incoming mail messages, log them, and distributes them accordingly.

Payment related

Checks and verifies credit requirements for payment.

Performs Cashiering functions and balances work.

QUALIFICATIONS:
ESSENTIAL:
One year related experience, and /or a combination of education and experience that provides the skills necessary for this position.

DESIRABLE:
High school graduate.

Fluent in English. Proficiency in additional languages is preferred.

Previous hotel training and experience.

KNOWLEDGE, SKILLS, & ABILITIES:
ESSENTIAL:
Self-Efficacy

Complete detailed tasks with accuracy.

Problem Solving

Work under extreme pressure, meet deadlines, and use good judgment.

Communicate effectively both verbally and in writing.

Use tact, courtesy, make decisions, maintain confidentiality, and enthusiasm in any work situation

Salary Range: $35.00 - $40.00 per hour

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status

Use your past hotel job experience to make a difference at Hyatt. For immediate consideration for the Front Office Associate position, click Apply Now and complete an application for the Front Office Associate position on the Hyatt Careers Site!