Front Desk Host

Company: RIVVIA

Job Title: Front Desk Host - Amsterdam

Location: Amsterdam, Part-time, on-site

Hours: Monday to Thursday: 8:00AM- 3:00PM. Friday: 8:00AM - 1:00PM (33 Hours in total)

Reporting to: Community Manager

ABOUT RIVVIA

RIVVIA is a premium workspace and members club with two canal-side locations in Amsterdam and two in London. B Corp certified and growing fast. Known for beautifully designed spaces, a curated community of ambitious professionals, and an ever-expanding calendar of members events and experiences.

THE ROLE

As Front Desk Host at our Keizersgracht location, you are the first person our members and guests encounter - and that moment matters more than most. You will own the front-of-house experience from open to close, keeping everything running smoothly while making every person who walks through the door feel genuinely welcome. This is a role that sits at the heart of the building: part host, part coordinator, part community connector.

WHAT YOU'LL OWN

MEMBER & GUEST EXPERIENCE

• Welcome members, visitors, and day passers with warmth and professionalism

• Conduct building tours for new members and free trialers

• Be the first point of contact for in-person, phone, and email enquiries

• Support the overall energy and atmosphere of the space throughout the day

OPERATIONS & ADMINISTRATION

• Manage meeting room bookings and keep scheduling running like clockwork

• Log and communicate package deliveries promptly via iPad and Slack

• Sort and distribute member mail across private office, virtual office, and members lounge

• Flag relevant invoices to the correct Slack channel without prompting

• Complete End of Day reports and contribute to the monthly Front of House wrap-up

ACCESS & TECH SUPPORT

• Provide first-line SALTO access support - resetting digital keys, onboarding new members

• Assist members with meeting room AV and IT setup

• Troubleshoot Airtame, Chromecast, Airplay, and HDMI connections with confidence

COMMUNITY SUPPORT

• Contribute to the day-to-day flow of member activity across the building

• Help maintain the standard and feel of the space at all times

• Work closely with the wider team to keep everything connected and consistent

WHO YOU ARE

• You have experience in a customer-facing role - hospitality, reception, or similar

• You know what a well-run front of house looks and feels like, and you hold that standard

• Comfortable managing bookings, inboxes, and phone enquiries simultaneously

• Confident with workplace tech - booking systems, Slack, iPads, and AV setups hold no fear

• Highly organised with a sharp eye for detail and a proactive way of working

• You communicate clearly and professionally - in person, in writing, and over the phone

• You handle the unexpected calmly, and you know when to escalate and when to resolve

• You thrive when you are holding several things at once - when the day shifts direction and no two hours look the same, you do not slow down, you adjust and keep going

• The right to work in the EU - you must be commutable to Amsterdam

• Fluent English - written and spoken

WHAT WE OFFER

• A competitive salary, reviewed regularly as the business grows

• Full RIVVIA membership across Amsterdam and London

• Unlimited barista-grade coffee, matcha, and drinks

• Subsidised and reduced-price lunches

• ClassPass subscription

• Charity days - paid time off to give back

• Regular company socials with a team that genuinely enjoys each other's company

• An annual company trip somewhere warm and sunny

• The genuine opportunity to shape this role from the inside as RIVVIA scales - this is a role you can make entirely your own

RIVVIA is an equal opportunities employer. We believe the best teams are built from a diversity of backgrounds, perspectives and experiences. If you are excited about this role but do not tick every box, we would still love to hear from you.