Front desk Hostess

• Guest Reception & Entry

  • Welcome all guests in a warm, confident, and professional manner.
  • Create an excellent first impression consistent with the nightclub's brand and service standards.
  • Verify reservations, guest lists, invitations, and table bookings.
  • Coordinate guest entry with security and management.
  • Direct walk-in guests regarding table availability, entrance policies, and venue information.
  • Ensure guests are efficiently directed to their tables or appropriate areas of the venue.
  • Maintain an organized entrance and reception area, particularly during peak arrival periods.

  Reservations & Table Management

  • Maintain accurate information regarding reservations, table bookings, guest lists, and special requests.
  • Confirm guest names, party sizes, table categories, minimum-spend requirements, and other booking details.
  • Coordinate closely with the reservations team, VIP hosts, floor managers, and management regarding table availability.
  • Update reservation and guest-management systems accurately.
  • Immediately communicate late arrivals, cancellations, no-shows, additional guests, and booking changes.
  • Avoid unauthorized table changes or commitments without approval from the appropriate manager.

  VIP & Guest Relations

  • Recognize and appropriately welcome VIPs, regular guests, promoters, influencers, partners, and other priority customers.

  • Inform the relevant VIP host or manager when important guests arrive.

  • Escort VIP guests or arrange for the appropriate team member to receive them.

  • Maintain discretion and confidentiality regarding VIP guests and their bookings.

  • Remember regular guests and their preferences wherever possible.

  • Assist with special occasions such as birthdays, celebrations, corporate bookings, and private events.

    Guest Screening & Door Coordination

    • Work closely with security and management to maintain the nightclub's entry standards.
    • Professionally communicate dress-code, reservation, capacity, age, and entry requirements to guests.
    • Refer identification, security, intoxication, or entry disputes to authorized security or management personnel rather than attempting to resolve security matters independently.
    • Remain calm and diplomatic when dealing with guests who are refused entry or whose reservations cannot be accommodated.
    • Never make unauthorized exceptions to venue entry policies.

    Customer Service & Complaint Handling

    • Respond professionally to guest questions, requests, and concerns.
    • Handle minor complaints calmly and escalate significant issues to management.
    • Avoid arguments or confrontations with guests.
    • Maintain professionalism even when dealing with difficult, impatient, or intoxicated customers.
    • Communicate guest feedback and recurring issues to management.

    Communication & Coordination

    • Maintain continuous communication with the floor team regarding guest arrivals and table status.
    • Coordinate with security, reservations, VIP hosts, waitstaff, promoters, cashiers, and management.
    • Attend pre-shift briefings to understand expected VIPs, reservations, special events, promotions, and operational instructions.
    • Provide accurate information to guests regarding venue facilities, operating hours, entertainment, events, and promotions.

    Administration

    • Maintain accurate guest lists and reservation records.
    • Record cancellations, no-shows, walk-ins, and booking changes where required.
    • Assist management with guest database collection and updating in accordance with company procedures and applicable privacy requirements.
    • Prepare or assist with end-of-night reports regarding reservations, arrivals, no-shows, and guest issues where required.

Desired Candidate Profile

• Previous experience as a Hostess, Receptionist, Guest Relations Executive, VIP Hostess, or Front Desk Hostess, preferably within a nightclub, luxury restaurant, lounge, beach club, hotel, or premium hospitality venue.
• Excellent spoken English.
• Russian, Arabic, or other additional languages are a strong advantage depending on the venue's target clientele.
• Excellent communication and interpersonal skills.
• Confident and professional when interacting with VIP and high-spend guests.
• Strong organizational and multitasking ability.
• Experience with restaurant/nightclub reservation or guest-management systems is advantageous.
• Ability to remain calm under pressure during busy entry periods.
• Professional appearance and excellent grooming standards.
• Strong understanding of discretion and guest confidentiality.
• Ability to work late nights, weekends, public holidays, and special events.

Personal Attributes

The successful candidate should be:

• Warm and welcoming
• Confident and outgoing
• Polished and well-presented
• Diplomatic and tactful
• Highly organized
• Observant and detail-oriented
• Calm under pressure
• Comfortable communicating with different nationalities and cultures
• Team-oriented
• Reliable and punctual

Key Performance Indicators (KPIs)

Performance may be measured against:

• Guest satisfaction and feedback
• Accuracy of reservations and guest-list management
• Speed and efficiency of guest check-in
• Accuracy of table allocation and communication
• VIP recognition and handling
• Number of avoidable reservation/entry errors
• Professional handling of guest complaints
• Guest data capture where applicable
• Attendance and punctuality
• Grooming and presentation standards
• Cooperation with security, floor, reservations, and VIP teams
• Compliance with nightclub policies and operating procedures