Front Desk Lead

Job Summary

ROGA (Rochester Gymnastics Academy) is looking for an organized, dependable, and personable Front Desk Lead to lead our front desk operations and help create a welcoming, positive experience for our athletes and families.

The Front Desk Manager plays an important role in the day-to-day operation of ROGA. This position oversees front desk activities, supports and guides front desk staff, assists families with questions and concerns, and works closely with coaches and management to ensure the gym operates smoothly.

The ideal candidate is a strong communicator who enjoys working with people, is comfortable taking initiative, can effectively manage multiple priorities, and is able to lead a team in a busy, family-focused environment.

Responsibilities

• Oversee the day-to-day operations of the ROGA front desk
• Lead, train, and support front desk staff to ensure consistent customer service and adherence to ROGA policies and procedures
• Create a welcoming and professional environment for athletes, parents, and visitors
• Answer phone calls, emails, and in-person questions and ensure families receive timely and accurate information
• Assist families with class registrations, schedules, account questions, payments, and program information
• Monitor front desk coverage and coordinate with management regarding staffing needs and scheduling
• Communicate regularly with coaches and management regarding class schedules, attendance, customer needs, and operational concerns
• Handle customer questions, concerns, and complaints professionally and work toward appropriate resolutions
• Process payments, transactions, and other front desk activities accurately
• Maintain accurate information in ROGA's computer and scheduling systems
• Assist with camps, birthday parties, open gyms, Kids Night Out, and other special events
• Ensure the front desk, lobby, and customer-facing areas are clean, organized, and welcoming
• Help develop and maintain front desk procedures and systems that improve efficiency and customer experience
• Monitor supplies and communicate purchasing needs to management
• Maintain confidentiality of customer and employee information
• Support management with administrative and operational tasks as needed
• Serve as a positive role model and representative of ROGA for staff, athletes, and families

Qualifications

• Previous customer service, office, front desk, hospitality, childcare, or administrative experience required
• Previous leadership or supervisory experience preferred
• Strong communication and interpersonal skills
• Friendly, positive, and professional demeanor
• Strong organizational and time-management skills
• Ability to multitask and prioritize in a busy environment
• Comfortable handling customer concerns and resolving problems professionally
• Comfortable using computers and learning new software and systems
• Reliable, responsible, and able to work independently
• Ability to lead and support a team
• Comfortable working with children and families
• Gymnastics experience is helpful but not required
• Must successfully pass all required pre-employment screenings, including a background check
• Must be legally authorized to work in the United States; visa sponsorship is not available

Schedule

• Part-time to full-time hours based on program and operational needs
• Weekday daytime, afternoon/evening, and weekend availability may be required
• Schedule will vary based on gym operations, events, and staffing needs
• Additional hours may be available based on program needs

Benefits

• Competitive hourly pay based on experience
• Flexible scheduling
• Employee discounts
• Opportunities for additional hours
• Fun, supportive, and team-oriented work environment

Physical & Communication Requirements

• Ability to remain active and engaged throughout the workday
• Ability to stand, walk, bend, and move throughout the facility as needed
• Ability to communicate clearly and professionally with athletes, parents, staff, and visitors
• Ability to hear and respond to questions and requests in an active, sometimes noisy gym environment
• Ability to remain calm and professional while managing multiple requests and priorities
• Ability to occasionally lift, carry, or move supplies and equipment as needed

Why ROGA?

The Front Desk Lead is a key part of the ROGA team and helps set the tone for the experience our families have every time they walk through our doors. If you are an organized, people-focused leader who enjoys creating positive experiences, solving problems, and helping a team succeed, we would love to hear from you!

Pay: $18.00 - $25.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Experience:

• customer service: 1 year (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Ability to Commute:

• Rochester, MN 55906 (Required)

Work Location: In person