Front Desk Lead

Description:

Front Desk Medical Lead

We are seeking a dedicated and professional Front Desk Medical Lead to join our healthcare team. This pivotal role combines administrative expertise with leadership responsibilities to ensure smooth front office operations and exceptional patient service. If you are organized, personable, and eager to contribute to a positive healthcare environment, we encourage you to apply.

Benefits:

Health Insurance

PTO

Life Insurance

Dental

Vision

Uniform Allowance

Requirements:

Responsibilities:

• Oversee daily front desk operations, including patient check-in and check-out processes
• Manage appointment scheduling and coordinate with medical staff to optimize patient flow
• Lead front desk staff, providing training, support, and performance feedback
• Ensure accurate and complete patient records in compliance with privacy regulations
• Address patient inquiries, concerns, and feedback with professionalism and empathy
• Maintain a clean, organized, and welcoming reception area
• Collaborate with clinical teams to facilitate effective communication and workflow
• Assist with billing, insurance verification, and other administrative tasks as needed
• Close cash daily and maintain accurate records of all daily collections

Skills and Qualifications:

• Proven experience in medical office administration or front desk operations
• Strong leadership and decision making
• Excellent communication and interpersonal abilities
• Proficiency in electronic health records (EHR) systems and scheduling software
• Knowledge of healthcare regulations, privacy laws, and billing procedures
• Ability to multitask, prioritize, and remain organized in a fast-paced environment
• High school diploma or equivalent; additional healthcare or administrative certifications preferred
• EPIC