Front Desk Lead

Nestled in the Columbia River Gorge, our boutique property offers guests an elevated Pacific Northwest escape. We are seeking a Front Desk Lead with hotel experience to mentor and coach our team, and deliver exceptional guest experiences.

Key Responsibilities

• Train, mentor, and support Front Desk Agents. Help schedule shifts and lead by example in service excellence.
• Anticipate guest needs by reviewing upcoming arrivals, managing room reservations, and overseeing property amenities and guest-facing supplies.
• Serve as the main point of contact for guest requests and issue resolution. Maintain brand standards and oversee boutique amenities and packages.
• Foster a collaborative work environment while assisting leadership with employee coaching, motivation, and upselling initiatives.
• Manage daily check-ins/outs, PMS transactions, and room assignments. Cross-train in housekeeping and laundry to support hotel operations as needed.
• Provide daily guidance, inspiration, and hands-on support for the front office team.
• Audit guest folios, ensure accurate cash handling, and assist with operational reporting.
• Clearly communicate shift expectations, operational goals, and safety standards across teams.

Qualifications

• Minimum 3 years of hotel front desk experience; leadership or supervisory experience preferred.
• Genuine passion for boutique guest service, host culture, and creating memorable stays.
• Proficient in Property Management Systems (PMS) and basic MS Office/financial math.
• Strong communication, conflict resolution, and composure under pressure.
• Must be able to work evenings, weekends, and holidays.
• Ability to stand/walk for long periods and occasionally lift up to 25 lbs.