Front Desk Lead

Creative Dining Services is seeking a full time Front Desk Lead for the Haworth Hotel on the campus of Hope College, in Holland, Michigan. The Haworth Hotel, a 48 room boutique hotel, is located at the heart of Holland’s historic downtown district and Hope College’s lively campus, welcoming people worldwide for conferences, vacation stays, meetings and more.

The ideal candidate will pride themselves on excelling in a leadership position while providing great customer, organization, multi-tasking, and have a desire to provide our guests with an exceptional experience throughout their stay.

Required: Previous Hotel Front Desk experience

Core Responsibilities:

• Provide leadership and instruction; keep management apprised of overall operations
• Refer and provide information to higher level manager/supervisor regarding issues or concerns; and perform other duties as assigned
• Navigates POS system
• Counts cash and reconciles credit card payments
• Acts as concierge for all hotel and conference guests
• Answers phone to take registrations, cancellations, and provide general information

Perks & Benefits:

• Free meals & unlimited beverages during shift
• DailyPay – access your wages early
• Health, Dental, Vision, Life & AD&D insurance
• Accrued paid Time Off, Quarterly Bonuses, 9 Paid Holidays
• 401(k) with match
• Hope College tuition assistance (you or dependents)
• Free fitness center access after 60 days
• Free entry to Hope College sports games and events
• Discounts on campus markets
• Employee Assistance Program (free counseling, coaching & wellness tools)

Career Development:

• Access to Rouxbe online culinary training (ACF-recognized)
• Certification through the Hospitality Training Institute of Michigan

Physical Demands/Work Environment

The Front Desk Clerk position involves working in a hotel/office environment with responsibility to operate standard office equipment and reservation technology. May require extended working hours at times.

About Creative Dining Services
Creative Dining Services partners with college, universities, Fortune 100 companies, full-service senior living communities, conference centers and K-12 schools and camps to provide a different kind of hospitality and facility management services experience – one that’s fun, innovative, and focused on your community. Why? Because that’s how it should be.

Creative Dining Services is an Equal Opportunity Employer and Veteran-Friendly!