Front Desk Manager

Job Summary

Morning Front Desk Manager

Position: Morning Front Desk Manager
Department: Front Office
Reports To: General Manager / Assistant General Manager
Employment Type: Full-Time

Job Summary

The Morning Front Desk Manager is responsible for overseeing the front desk operation during the morning shift, ensuring excellent guest service, accurate hotel operations, and a smooth daily check-out process. This position leads and supports front desk staff, handles guest concerns, assists with reservations and billing, and works closely with housekeeping and management to maintain high standards throughout the hotel.

Key Responsibilities

• Supervise and support front desk staff during the morning shift.
• Ensure a professional, friendly, and welcoming experience for every guest.
• Oversee morning check-outs and assist with early check-ins when available.
• Review and manage daily arrivals, departures, room availability, and special requests.
• Handle guest questions, complaints, and service recovery in a professional manner.
• Assist with cash handling, credit card transactions, deposits, and daily front-desk reports.
• Verify reservations, room rates, payments, and guest information for accuracy.
• Coordinate with housekeeping regarding room status, early arrivals, late check-outs, and priority rooms.
• Conduct shift handoffs and communicate important information to management and other departments.
• Train, coach, and support front desk employees on hotel procedures and guest-service standards.
• Ensure Choice Hotels brand standards and property policies are followed.
• Monitor the lobby and front desk area to maintain a clean, organized, and professional appearance.
• Assist with emergency situations and follow hotel safety and security procedures.
• Address operational issues and escalate significant concerns to the General Manager or appropriate manager.
• Complete daily paperwork, reports, and other administrative duties as assigned.
• Maintain confidentiality of guest information and hotel records.

Qualifications

• Previous hotel front desk or hospitality experience preferred.
• Previous supervisory or management experience preferred.
• Strong customer-service and communication skills.
• Ability to remain professional and calm when handling difficult guest situations.
• Strong attention to detail and organizational skills.
• Ability to work independently and make appropriate decisions.
• Basic computer skills and ability to learn hotel property-management systems.
• Ability to handle cash and credit-card transactions accurately.
• Must be dependable, punctual, and professional.
• Ability to work mornings, weekends, and holidays as required.

Preferred Skills

• Knowledge of Choice Hotels procedures and brand standards.
• Experience with hotel property-management systems.
• Experience with Opera, ChoiceADVANTAGE, or similar hotel systems.
• Leadership and team-building skills.
• Ability to multitask in a busy hotel environment.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to occasionally lift or move items up to approximately 25 pounds.
• Ability to work at a computer and telephone for extended periods.

What We Offer

• Competitive pay
• Employee hotel discounts
• Opportunities for advancement
• Training and professional development
• Positive and team-oriented work environment

The ideal candidate is a dependable, guest-focused leader who can keep the morning front desk organized, support the team, and ensure guests leave the hotel with a positive experience.

Pay: $15.00 - $17.00 per hour

Expected hours: 16.0 – 40.0 per week

Benefits:

• Employee discount
• Flexible schedule
• Free parking

Work Location: In person