Front Desk Manager

More Than Hotpot — We’re Serving Careers with Purpose

Since 2019, Synergy Dining Group has grown into a fast-growing Malaysian F&B group with 5 brands and 11 outlets, specializing in Sichuan hotpot, halal-certified hotpot, and modern Sichuan street food.

As we continue to expand, we're looking for a passionate Front Desk Manager to lead our front-of-house team and create exceptional dining experiences for every guest.

What You'll Do

• Lead and supervise daily front-of-house operations.
• Welcome, seat, and engage guests while ensuring a warm and professional experience.
• Manage reservations, guest flow, table allocation, and customer enquiries.
• Handle customer feedback and complaints effectively.
• Recruit, train, coach, schedule, and evaluate FOH team members.
• Ensure excellent service standards, dining etiquette, hygiene, and SOP compliance.
• Coordinate closely with the BOH team to ensure smooth restaurant operations.
• Monitor outlet performance, including customer traffic, table turnover, and average spending.
• Support promotions, manpower planning, cost control, stock counts, and operational reporting.
• Build a positive, disciplined, and high-performing service team.

What We're Looking For

• Minimum 2 years of F&B experience, preferably in a supervisory/management role.
• Strong leadership and people-management skills.
• Good knowledge of restaurant operations and customer service.
• Experience in reservations, guest flow, and front-of-house management.
• Good communication, problem-solving, and conflict-resolution skills.
• Basic understanding of budgeting, payroll, and cost control.
• Responsible, proactive, resilient, and service-oriented.
• Comfortable working shifts, weekends, and public holidays.

Why Join Us?

✨ Be part of a fast-growing Malaysian F&B group

✨ Opportunity to develop your leadership and restaurant management skills

✨ Work with a passionate and dynamic team

✨ Grow your career as we expand into new concepts and locations

Ready to take the next step in your F&B career?

Join Synergy Dining Group and grow with us. Apply Now!