Front Desk Manager

Job Overview

We are seeking an energetic and dedicated Front Desk Manager to lead our front office operations and deliver exceptional guest experiences. In this pivotal role, you will oversee the daily functions of the front desk, ensuring smooth check-in and check-out processes, managing guest relations, and maintaining high standards of customer service. Your leadership will set the tone for a welcoming environment, fostering guest satisfaction and operational excellence. The ideal candidate will possess strong hospitality management skills, be multilingual or bilingual, and have experience with property management systems such as OPERA or similar platforms. This paid position offers an exciting opportunity to thrive in a dynamic hospitality setting where guest relations and team coordination are at the forefront.

Responsibilities

• Supervise all front desk activities, including guest check-in/check-out, reservations, and billing procedures using property management systems (PMS) like OPERA or equivalent.
• Lead and motivate front desk staff to deliver outstanding customer service with professionalism, courtesy, and efficiency.
• Manage guest inquiries, resolve complaints promptly, and ensure a positive experience that encourages repeat visits.
• Coordinate with housekeeping, maintenance, and security teams to ensure seamless operations across departments.
• Oversee night audit procedures to reconcile daily transactions and prepare reports for management review.
• Implement hotel emergency procedures effectively during incidents or safety concerns to protect guests and staff.
• Maintain accurate records of guest information, reservations, and billing details while adhering to privacy policies.

Qualifications

• Proven experience in hospitality management, hotel front desk operations, or related roles with a focus on customer service excellence.
• Strong knowledge of hotel management software such as OPERA or other property management systems (PMS).
• Multilingual or bilingual skills highly preferred to serve diverse guest populations effectively.
• Excellent communication skills via phone and in person; proficient in phone etiquette and professional client communication.
• Ability to handle customer service problem-solving efficiently while maintaining a positive attitude under pressure.
• Familiarity with hotel emergency procedures, night audit processes, and guest relations best practices.
• Previous resort experience or working within a hospitality environment that emphasizes guest services is advantageous.

Join us in creating memorable experiences for our guests by leading with enthusiasm and professionalism! This role offers the chance to develop your leadership skills within a vibrant hospitality environment dedicated to excellence in service delivery.

Pay: $17.00 - $19.00 per hour

Expected hours: 40.0 per week

Work Location: In person