Front Desk Manager

Overview
We are seeking a dedicated and personable Evening Front Desk Manager to join our team at a premier resort. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. This role requires strong communication skills, attention to detail, and a passion for hospitality. As a Front Desk Manager, you will play a vital role in creating memorable experiences for our guests and assisting your Morning and Evening Front Desk Manager leading the front desk team.

Responsibilities

• Greet guests warmly upon arrival and assist with the check-in process.
• Handle guest inquiries and provide information about hotel services, amenities, and local attractions.
• Manage reservations and ensure accurate data entry into the hotel management system.
• Conduct night audits as required, ensuring all financial transactions are accurately recorded.
• Address guest complaints or concerns promptly and professionally to ensure satisfaction.
• Maintain the front desk area in an organized and welcoming manner.
• Collaborate with other departments to fulfill guest requests and enhance their stay.
• Utilize phone systems effectively to manage incoming calls and relay messages.
• Availability to cover evening shifts

Experience

• Previous experience in a front desk or guest services role within the hospitality industry is required. Previous management experience is preferred.
• Strong phone etiquette skills to communicate effectively with guests over the phone.
• Familiarity with hotel management software is an advantage.
• Knowledge of night audit procedures is beneficial but not mandatory.
• Excellent guest relations skills with the ability to handle difficult situations gracefully.
• A background in hospitality management or related fields is desirable.

Join our team as a Front Desk Manager and contribute to delivering outstanding service that keeps our guests coming back!

Pay: $21.00 - $23.00 per hour

Benefits:

• 401(k)
• Employee discount
• Free parking
• Paid time off

Work Location: In person