Front Desk Manager

Kerr Hearing Aid Center Inc. is seeking a friendly, organized, and dependable Front Desk Manager to oversee the daily front-office operations of our hearing aid clinic.

As the first and last point of contact for many of our patients, you will play an important role in creating a welcoming, professional, and supportive experience. The ideal candidate communicates clearly, enjoys helping people, manages multiple priorities effectively, and handles confidential information with care.

Experience in hearing healthcare is helpful but not required. We are willing to train the right person.

Responsibilities

· Welcome patients and provide friendly, professional customer service

· Answer phones and manage appointment scheduling, confirmations, and follow-ups

· Maintain accurate patient information, paperwork, and confidential records

· Verify insurance benefits and collect and record patient payments

· Coordinate hearing aid orders, repairs, cleanings, pickups, and supplies

· Assist patients with basic hearing aid cleaning and Bluetooth connectivity

· Maintain an organized front office and complete daily administrative procedures

· Address patient concerns and direct clinical questions to the audiologist

· Assist with patient outreach, marketing activities, and community events

· Train and supervise front-office employees when applicable

Qualifications

• High school diploma or equivalent
• Previous front desk, medical office, customer service, or office-management experience preferred
• Strong telephone, written, and interpersonal communication skills
• Excellent organization and attention to detail
• Ability to manage interruptions and multiple responsibilities
• Comfortable using computers, email, scheduling software, and Microsoft Office
• Willingness to learn hearing aid terminology and clinic procedures
• Dependable attendance, professional appearance, and positive attitude
• Ability to protect confidential patient and business information
• Patience and compassion when assisting older adults and individuals with hearing difficulties

Preferred Experience

• Medical scheduling or electronic health-record systems
• Insurance verification and payment collection
• Basic bookkeeping or daily payment reconciliation
• Office-management software
• Supervisory or team-lead responsibilities

Pay: $22.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Paid time off

Application Question(s):

• Please provide two professional references who have supervised or worked directly with you. Include each person’s name, professional relationship to you, company, telephone number, and email address.

Work Location: In person