Front Desk Manager

The Hilton Garden Inn Southfield is seeking a positive, talented, energetic, creative and highly self-motivated Front Desk Manager to join our Operations Team. We are a select service hotel with 194 guestrooms, just over 5,600 square feet of meeting space as well as our Garden Grille & Bar restaurant. The Front Desk Manager reports directly to the General Manager and collaborates with various departments including Housekeeping, Food & Beverage, Engineering, Sales and Security to provide an exceptional experience for our hotel guests.

Job Responsibilities:

· Overall Management of Front Desk Operations. This includes but is not limited: to check-in/check-out procedures, cash/credit card handling, making of reservations and handling of all of guest requests.

· The Front Desk Manager will serve as the Manager on Duty when the GM is not on property. This person must be able to work evenings/nights, weekends, holidays and non-traditional hours as required by the demands of the hotel and must be able to cover front desk shifts as needed.

· Selection, Hiring, and training of qualified team members. This includes assisting with onboarding of all new team members.

· Resolve customer complaints by phone, guest assistance and guest suveys as appropriate to maintain a high level of customer satisfaction and quality.

· Attend weekly staff meetings and sales strategy meetings when needed.

· Collaborate with managers, supervisors and hourly associates to develop and carry out ideas and procedures in order to continuously improve department performance around guest satisfaction scores.

Additional Requirements:

· Excellent organization skill and ability to multi-task and successfully manage multiple priorities in a fast-paced environment

· Exceptional service skills, with strong ability to anticipate the needs of guests. Display an open, friendly, courteous, and approachable demeanor and maintain a positive and enthusiastic attitude toward guest service.

· Outstanding leadership skills and the ability to inspire and motive team members

· Excellent communication and problem solving skills,

· Must be proficient in Microsoft Office applications (Word, Excel, Outlook, PowerPoint, etc.)

· Experience in Planning, Scheduling, Training, Coaching and Counseling

· 2+ years of hotel front desk management experience. (Hilton Preferred)

·PEP PMS System and Kipsu operating skills (preferred)

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits:

• Employee discount
• Paid time off

Experience:

• Hilton: 2 years (Required)

Ability to Commute:

• Southfield, MI 48034 (Required)

Work Location: In person