Front Desk Manager

Job Overview

We are seeking an energetic and detail-oriented Front Desk Manager to lead our front desk operations with enthusiasm and professionalism. In this pivotal role, you will be the first point of contact for guests, ensuring a warm, welcoming experience while efficiently managing all front desk functions. Your leadership will drive exceptional guest services, uphold hotel standards, and streamline daily operations. If you thrive in a fast-paced environment and possess a passion for hospitality management, this is your opportunity to make a meaningful impact in a dynamic team.

Responsibilities

• Oversee daily front desk activities, including guest check-in/check-out, reservations, and guest inquiries
• Manage multi-line phone systems and ensure professional phone etiquette in all client communications
• Coordinate with housekeeping, maintenance, and other departments to deliver seamless guest experiences
• Handle guest complaints and resolve customer service issues promptly through effective problem-solving
• Supervise front desk staff, providing training on hospitality reservation systems such as OPERA and property management systems (PMS)
• Implement hotel emergency procedures to ensure safety and compliance at all times
• Conduct night audits and prepare reports to verify financial transactions and maintain accurate records
• Maintain comprehensive knowledge of hotel services, amenities, and local attractions to assist guests effectively

Qualifications

• Proven experience in hospitality management or hotel front desk operations, with familiarity using property management systems (PMS) like FOSSE preferred
• Strong customer service skills with the ability to handle diverse guest needs in a multilingual or bilingual environment
• Excellent communication skills, including phone communication and multi-line phone system proficiency
• Knowledge of hotel emergency procedures, guest relations, and hospitality reservation systems
• Ability to manage multiple priorities efficiently while maintaining a positive attitude
• Previous resort or hotel experience is highly desirable, especially in busy or high-volume settings
• Demonstrated leadership skills with the ability to train and motivate team members effectively

Join us in creating memorable guest experiences by leading our front desk team with energy and professionalism. We are committed to fostering an inclusive environment where your hospitality expertise can shine!

Pay: $35,000.00 - $42,000.00 per year

Benefits:

• Employee discount
• Paid time off

Work Location: In person