Front Desk Manager

Position Summary

The Front Office Manager oversees all front desk operations, ensures exceptional guest service, and leads the front office team in alignment with Aloft brand standards. This role requires strong leadership, proficiency in Lightspeed PMS, scheduling expertise, and a strong commitment to customer satisfaction. Weekend and holiday availability is required.

Key ResponsibilitiesLeadership & Team Management

• Supervise, coach, and train Front Desk Agents and Night Auditors.
• Create and manage weekly schedules, including weekends, ensuring proper coverage and labor control.
• Conduct onboarding and ongoing training for all front office associates.
• Lead daily team meetings and uphold Aloft brand standards.

Guest Service & Operations

• Deliver and model exceptional customer service.
• Resolve escalated guest concerns professionally and efficiently.
• Maintain strong lobby presence, especially during high-volume weekend periods.
• Oversee daily operations, check-in/check-out flow, and service standards.

Systems & Financial Oversight

• Prefer if you have STAY PMS knowledge (reservations, billing, reporting).
• Review night audit reports and daily revenue summaries.
• Monitor labor productivity and assist with forecasting.

Qualifications

• 2–3 years hotel front office leadership experience.
• Prefer if you have STAY PMS knowledge
• Proven scheduling and team training experience.
• Strong communication and conflict-resolution skills.
• Must be able to work a flexible schedule, including weekends and holidays.

Job Type: Full-time

Pay: $42,000.00 - $48,000.00 per year

Benefits:

• Employee discount

Work Location: In person