Front Desk Manager

Front Desk Manager
The Front Desk Manager oversees daily front desk operations, ensures exceptional guest service, and leads both the Front Desk and Night Audit teams. This role requires strong leadership, attention to detail, and the ability to maintain smooth operations across all shifts. While this position primarily works the 3pm–11pm shift, candidates must be available to cover any shift as needed. Weekends and Holidays are required.

Front Desk Shifts

• 7:00am – 3:00pm
• 3:00pm – 11:00pm
• 11:00pm – 7:00am

Responsibilities

• Enforce departmental policies, procedures, and brand standards.
• Deliver prompt, professional service while anticipating guest needs.
• Oversee daily front office operations and support property financial goals.
• Resolve guest concerns and assist staff with escalated issues.
• Train, coach, and develop Front Desk and Night Audit team members.
• Conduct new‑hire orientation and ongoing staff training.
• Maintain accurate knowledge of room status, arrivals, VIPs, and events.
• Document call‑offs and ensure proper shift coverage.
• Assist staff with tasks to maintain service excellence.
• Ensure grooming and uniform standards are consistently met.
• Complete administrative tasks and required reports on time.
• Monitor cash drawers, deposits, and change orders.

Skills & Abilities

• Strong guest service focus and hospitality mindset.
• Ability to work independently and collaboratively.
• Confidence serving as Manager on Duty.
• Commitment to confidentiality and professionalism.
• Skilled in providing performance feedback and corrective coaching.
• Excellent organization and task prioritization.
• Calm, clear problem‑solving under pressure.
• Ability to follow detailed procedures and support training needs.

Job Types: Part-time, Full-time

Pay: $14.00 - $15.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person