Front Desk Manager - Hotel

Career Growth Opportunity: Potential Advancement to Assistant General Manager

Job Type: Full-Time
Department: Front Office / Hotel Operations
Location: Fairfield Inn & Suites Minneapolis North
Pay: $21.00

About the Position

Fairfield Inn & Suites Minneapolis North is seeking a motivated, guest-focused, and organized Front Desk Manager to lead our front office team and help deliver an exceptional guest experience. We are looking for a hands-on leader who can manage daily front desk operations, develop team members, resolve guest concerns, and maintain Marriott brand standards.

This position offers an excellent opportunity for a hospitality professional looking to advance their career. The right candidate will have the potential to grow into an Assistant General Manager (AGM) role based on performance, leadership ability, and operational knowledge.

Key Responsibilities

Front Desk Leadership

• Supervise and support front desk agents to ensure smooth daily operations.
• Create staff schedules, coordinate shift coverage, and assist with training and onboarding.
• Monitor front desk performance, attendance, and adherence to hotel policies.
• Ensure accurate check-ins, check-outs, reservations, billing, and cash handling.
• Maintain a professional, welcoming, and service-oriented front desk environment.

Guest Satisfaction

• Handle guest complaints, service recovery, and escalated concerns professionally.
• Monitor guest feedback and online reviews, identifying opportunities for improvement.
• Ensure guest requests are addressed promptly and effectively.
• Maintain high standards of hospitality and guest satisfaction in accordance with Marriott brand expectations.

Hotel Operations

• Monitor room availability, reservation accuracy, room assignments, and front office reports.
• Manage scheduling of staff
• Coordinate with housekeeping and maintenance to ensure rooms are ready and guest issues are resolved quickly.
• Assist with daily revenue, occupancy, and rate management as needed.
• Maintain accurate records, shift reports, and front office documentation.
• Ensure compliance with hotel policies, safety procedures, and brand standards.

Leadership Development & Advancement

• Work closely with the Above Property Support to improve hotel operations and team performance.
• Assist with departmental meetings, employee coaching, and performance management.
• Learn additional hotel management responsibilities, including labor management, budgeting, revenue performance, and operational reporting.
• Support other departments as needed to ensure the overall success of the property.
• Prepare for potential advancement to Assistant General Manager by developing a broader understanding of hotel operations.

Qualifications

• Previous hotel front desk or guest services experience required.
• Previous supervisory or management experience preferred.
• Marriott brand experience and familiarity with Marriott systems are a plus.
• Strong leadership, communication, and problem-solving skills.
• Ability to handle guest complaints and make sound decisions in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Basic understanding of hotel reservations, room inventory, occupancy, and front office reporting.
• Proficiency with computers, email, and hotel management systems.
• Flexible availability, including weekends and holidays, as needed.
• A positive attitude, professional appearance, and commitment to excellent guest service.

What We Offer

• Competitive compensation based on experience.
• Opportunity to grow into an Assistant General Manager position.
• Hands-on training in hotel operations and leadership.
• Career development within a growing hotel management organization.
• A supportive team environment.
• The opportunity to make a meaningful impact on hotel performance and guest satisfaction.

Who We're Looking For

We are looking for someone who takes ownership, leads by example, and understands that successful hotel operations depend on teamwork, accountability, and outstanding guest service.

If you are ready to take the next step in your hospitality career and want to develop the skills needed to become an Assistant General Manager, we encourage you to apply!

Apply today to join the Fairfield Inn & Suites Minneapolis North team and grow your career in hotel management.

Pay: From $21.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Work Location: In person