Front Desk Manager - Moxy Charlotte

Moxy isn’t your typical hotel—it’s a stylish, playful, and social experience designed for the next-gen traveler. At Moxy, our crew does it all: check guests in, shake up cocktails, and create unforgettable stays with bold personality and warm hospitality. As a Moxy Crew Member, you’re a hybrid of bartender, front desk agent, and vibe curator. You’ll be the first and last point of contact for our guests, while also owning the energy at the bar. You keep things smooth, fun, and always on-brand. Responsibilities - Greet guests, check them in/out, and serve as their go-to contact throughout their stay - Manage a high performing team, ensuring brand standards and effective hotel operations are always met - Create a welcoming atmosphere in the lobby and bar area - Handle reservations, guest requests, and local recommendations - Process payments and maintain accurate records (hotel + bar) - Ensure all guests feel welcome, seen, and taken care of—Moxy style - Handle challenges with positivity and professionalism Qualifications - Prior experience in hospitality, restaurants, or customer service preferred - Outgoing personality and love for interacting with people - Comfortable multitasking across bar, front desk, and lobby spaces - Basic knowledge of drinks and bar operations (we’ll train you on the rest) - Flexible schedule including nights, weekends, and holidays - TIPS or responsible beverage service certification a plus - Familiarity with POS and hotel management systems is a bonus Bring your energy. Bring your style. Bring your Moxy. Apply now and join a team where no two shifts are ever the same.