Front Desk Manager- Part Time

Nashville Chiropractic + Sports Therapy is hiring a new team member.

You’re the first face our patients see and the first voice they hear — that first impression matters as much as the treatment plan.

We're looking for a go-getter who wants to own our front desk and our back-office operations: someone who shows up on time every single day, holds ours and their standards high, and treats every patient with the warmth and patience they deserve.

About Us

Nashville Chiropractic & Sports Therapy helps active adults and athletes get out of pain, fix the root cause, and get back to doing what they love — through evidence-based chiropractic care, manual therapy, rehab, and performance training (including massage, dry needling, blood flow restriction training, and shockwave therapy). We're a small, high-energy team in the heart of downtown Nashville, and we treat our front desk as a clinical extension of the care we provide — not just an administrative function.

About the Role

This is a true 2-in-1 role: front desk/patient care coordinator and office management.

A year from now, success looks like this: patients feel welcomed and genuinely cared for from the moment they walk in or call; insurance is verified and explained clearly before appointments; billing and collections conversations are handled with patience and professionalism; systems have been implemented to support automations day to day; and our marketing calendar is consistently executed instead of falling to the bottom of the list. You'll be trusted to make the front of our practice feel effortless.

What You'll Do

• Own the patient experience at check-in and check-out — warm welcome, professional conversation, and efficient task completion, setting the tone for every visit
• Answer phones, manage scheduling, and be the reliable first point of contact for patients and callers
• Verify insurance benefits and eligibility ahead of appointments, and explain coverage to patients clearly and patiently
• Handle day-to-day billing and collections — collecting payments and following up on outstanding balances with professionalism and compassion
• Run the office — supplies, vendor coordination, scheduling logistics, and keeping the practice organized and on schedule
• Own marketing execution — social media posting, local promotions, and patient outreach campaigns
• Commitment to standard procedures — politely, consistently, and without exception — for patients and teammates alike
• Open the office on time, every scheduled day, and be the steady, dependable presence this practice is built around

What We're Looking For

Required

• A track record of reliability and punctuality — you're ready to work at 7:40am on every scheduled day
• Experience in a customer-facing front desk, patient coordinator, or similar role (medical, dental, chiropractic, or fitness setting is a plus)
• A strong, clear communicator who can confidently talk patients through insurance coverage, billing, and collections — firmly but kindly
• Genuine engagement and compassion — you're working directly with people throughout the day, often when they're in pain or stressed. Warm and friendly but confident enforcing policies and procedures
• A true self-starter who aims for the highest standard, not just “good enough” — you notice what needs to get done and share solutions.
• Strong organizational skills and comfort juggling multiple priorities in a fast-moving office

Preferred (nice to have)

• Prior experience with insurance verification, billing/collections, or practice-management/EHR software
• Experience managing social media or local marketing for a small business
• Background in a chiropractic, medical, dental, or fitness environment

Schedule & Compensation

Schedule:

Monday- Friday 7:30am–1:00pm

(about 30 hours/week)

Starting pay: $19/hour

We need someone who’s at their best in the morning — who runs on routine and is fully set up and ready well before the first patient walks through the door.

This role is part time.

Pay: From $19.00 per hour

Expected hours: 30.0 – 35.0 per week

Work Location: In person