Front Desk-Night Audit

As a Night Auditor you will welcome overnight guests and balance accounts from the day shift. Night Auditor responsibilities include checking in guests, handling their requests and taking reservations. As a Night Auditor your customer service should be conducted in a professional manner according to The Springhill Suites high standards of quality.

RESPONSIBILITIES:

• Welcome all guest and team members into the hotel
• Ensure lobby area is warm, welcoming and inviting
• Check in guests, answer phones and take reservations
• Prepare for guest's arrival
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Work with other departments to ensure a positive guest stay
• Respond to guest inquiries and requests
• Communicate with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Provide quick resolution to guest concerns
• Prepare front desk reports
• Assist with resolving out-of-balance accounts
• Balance the cash drawer
• Help prepare the front desk for the next shift
• Should be highly organized, have strong oral and written communication skills
• Collect and record all reports relating to total hotel sales for the day
• Outstanding people skills
• Trustworthy and results-driven

Qualifications:

• You must be at least 18 years of age to be considered for this role
• Proven experience in a similar role, preferably in the hospitality industry
• Good problem-solving skills
• Strong customer service skills
• The ability to multitask
• Good written and verbal communication skills

Job Types: Full-time, Part-time

Pay: $13.00 - $14.00 per hour

Benefits:

• Employee discount

Ability to Commute:

• Washington, PA 15301 (Required)

Work Location: In person