Front Desk Night Auditor

Job Summary

We are seeking a dynamic and dedicated Front Desk Night Auditor to join our hospitality team. In this vital role, you will oversee overnight front desk operations, ensuring seamless guest experiences while maintaining the security and accuracy of hotel records. This position is for Sunday night 11 pm to 7 am and Monday night 11 pm to 7 am.

Your energetic approach and attention to detail will help create a welcoming environment for guests during the night shift, supporting overall hotel management and guest satisfaction. This position offers an exciting opportunity for hospitality professionals eager to showcase their customer service expertise and operational skills in a fast-paced, guest-focused setting.

Responsibilities

• Manage overnight check-ins and check-outs efficiently, providing exceptional guest service with a friendly and professional demeanor.
• Conduct nightly audits of all financial transactions, reservations, and guest accounts using property management systems (PMS) such as OPERA or similar platforms.
• Ensure accurate recording of daily revenue, room charges, and other financial data in compliance with hotel policies.
• Respond promptly to guest inquiries, requests, and complaints via phone or in person, demonstrating excellent phone etiquette and problem-solving skills.
• Maintain security protocols by monitoring CCTV surveillance, conducting visual inspections of the property, and adhering to hotel emergency procedures.
• Prepare detailed shift reports, incident logs, and audit summaries to ensure smooth handovers between shifts.
• Support guest relations by providing information about hotel amenities, local attractions, and ensuring a positive experience throughout the night.

Requirements.

• Strong customer service skills with the ability to handle challenging situations professionally and efficiently.
• Excellent communication skills via phone and face-to-face interactions; strong phone etiquette is a must.
• Previous resort experience or working in a hotel with extensive guest services is preferred, but will train the right person.
• Ability to work overnight shifts reliably while maintaining high energy levels and attention to detail.

Join us as a Front Desk Night Auditor where your enthusiasm for hospitality meets your commitment to delivering outstanding guest experiences! This paid position offers an engaging environment for those passionate about hospitality management, customer service excellence, and creating memorable stays for every guest.

Pay: $12.00 - $13.00 per hour

Expected hours: 16.0 per week

Work Location: In person