front desk night auditor

Overview

Join our dynamic hospitality team as a Front Desk Night Auditor, where your energy and attention to detail will ensure smooth overnight operations and exceptional guest experiences. In this vital role, you will oversee the night shift front desk activities, conduct nightly audits, and provide top-tier customer service to our guests. Your proactive approach and hospitality expertise will help maintain the highest standards of guest relations, safety, and operational efficiency during the overnight hours. This position offers an exciting opportunity to be the backbone of our hotel’s nighttime operations, ensuring every guest feels welcomed, safe, and satisfied.

Responsibilities

• Manage all front desk operations during the night shift, including check-ins, check-outs, and guest inquiries with professionalism and enthusiasm.
• Conduct nightly financial audits using property management systems (PMS) such as OPERA to ensure accuracy of all transactions and account balances.
• Handle guest requests, complaints, and emergencies promptly while maintaining a positive attitude and excellent phone etiquette.
• Verify reservations using hospitality reservation systems; update guest information and room assignments efficiently.
• Enforce hotel emergency procedures by responding swiftly to incidents or safety concerns, ensuring guest safety at all times.
• Maintain detailed shift reports, incident logs, and audit documentation to support seamless day-to-day operations.
• Collaborate with housekeeping, security, and maintenance teams to address guest needs and facility issues during overnight hours.

Skills

• Strong knowledge of hospitality management principles and hotel operations.
• Experience with property management systems (PMS), especially OPERA or similar platforms.
• Exceptional customer service skills with a focus on problem-solving and client communication.
• Multilingual or bilingual abilities are highly desirable to serve diverse guests effectively.
• Familiarity with hotel emergency procedures and guest relations best practices.
• Excellent phone communication skills coupled with professional phone etiquette.
• Previous hotel experience or resort experience is preferred for understanding the nuances of hospitality service delivery.

This role is paid in accordance with industry standards for overnight hospitality positions, emphasizing your vital contribution to our guests’ comfort and safety during nighttime hours. If you thrive in a lively environment where your proactive attitude makes a real difference, we invite you to bring your energy, expertise, and passion for hospitality to our team!

Pay: $14.00 - $15.00 per hour

Expected hours: 24.0 – 32.0 per week

Work Location: In person