Front Desk Officer

Role & responsibilities

• Front Desk Management

• Greet visitors warmly and professionally.

• Maintain a clean, organized, and welcoming reception area.

• Communication Handling

• Answer, screen, and route phone calls on multi-line systems.

• Take accurate messages and manage email correspondence.

• Coordinate communication between departments.

• Administrative Support

• Handle incoming/outgoing mail and packages.

• Maintain filing systems and office records.

• Assist with basic bookkeeping and invoice processing.

• Customer Service

• Provide directions and information to visitors.

• Address client queries and escalate issues when necessary.

• Support internal staff with administrative needs.