Front Desk Officer

Front Desk Officer

Job Summary:
We are looking for a professional, friendly, and organized Front Desk Officer to serve as the first point of contact for visitors, clients, and staff. The successful candidate will handle reception duties, respond to inquiries, manage appointments, and provide excellent customer service.

Key Responsibilities

• Welcome and attend to visitors, clients, and guests professionally.
• Answer and direct phone calls and respond to inquiries.
• Manage appointments, schedules, and meeting arrangements.
• Receive and sort incoming correspondence, documents, and packages.
• Maintain accurate visitor and reception records.
• Provide information about the company’s services and direct visitors appropriately.
• Handle basic administrative and clerical duties.
• Maintain a clean, organized, and professional reception area.
• Assist with customer complaints and escalate issues when necessary.
• Support other departments with administrative tasks as assigned.

Requirements

• Minimum of an OND/HND/Bachelor’s degree or equivalent qualification.
• Good communication and interpersonal skills.
• Basic computer knowledge, including Microsoft Office.
• Professional appearance and good customer-service skills.
• Ability to multitask and work under minimal supervision.
• Previous front desk, receptionist, or customer service experience is an advantage.

Key Skills

• Communication
• Customer service
• Organization and time management
• Telephone etiquette
• Problem-solving
• Attention to detail
• Computer literacy
• Professionalism

Employment Type: Full-time

Pay: ₦100,000.00 - ₦150,000.00 per hour

Work Location: In person