Front Desk Officer

Role & responsibilities

Extend a friendly and welcoming greeting to visitors and maintain a clean and tidy reception area

• Answer incoming telephone calls, emails, and messages and reply to or redirect them
• Set up meetings and update calendars
• Take delivery of mail and sort and distribute them
• Make travel and lodging arrangements and create vouchers
• Visitor and Guest Services: Welcoming arrivals, issuing credentials or keys, and answering general inquiries.
• Communication Management: Screening, answering, and redirecting phone calls, plus sorting incoming and outgoing mail.
• Administrative Support: Maintaining visitor logs, scheduling appointments, filing documents, and data entry.
• Inventory Control: Tracking office or lobby supplies and placing replenishment orders.
• Issue Resolution: Handling complaints professionally and coordinating with internal departments (like housekeeping or maintenance)

Preferred candidate profile

• Communication: Excellent oral and written communication skills in English, with professional phone etiquette and a welcoming greeting style.
• Technical Proficiency: Strong command of the Microsoft Office Suite (Word, Excel) and familiarity with office equipment like multi-line phone systems, printers, and fax machines.
• Multitasking & Organization: Exceptional ability to manage schedules, coordinate appointments, handle mail, and maintain tidy front office operations. Get more insights on templates from
• Problem-Solving: Capability to remain calm under pressure, handle difficult visitors politely, and resolve scheduling conflicts efficiently.